TY  - BOOK
AU  - Czarnecki,Mark T.
TI  - Managing by measuring: how to improve your organization's performance through effective benchmarking 
SN  - 0585024219
AV  - HD62.15 .C95 1999eb
U1  - 658.5/62 21
PY  - 1999///
CY  - New York
PB  - AMACOM
KW  - Benchmarking (Management)
KW  - Organizational effectiveness
KW  - Benchmarking
KW  - Étalonnage concurrentiel
KW  - Efficacité organisationnelle
KW  - BUSINESS & ECONOMICS
KW  - Quality Control
KW  - bisacsh
KW  - TECHNOLOGY & ENGINEERING
KW  - fast
KW  - Electronic books
N1  - Includes bibliographical references and index; ch. 1; Measurements-oriented corporation --; ch. 2; Organizing to collect measures --; ch. 3; Identifying effective measures --; ch. 4; Measurement tools and techniques --; ch. 5; Measuring and reporting internal performance --; ch. 6; Customer satisfaction measurement --; ch. 7; Benchmarking: measuring vs. other companies --; ch. 8; Institutionalizing and refining the measurements program --; ch. 9; Business process reengineering --; ch. 10; Using systems in a measurement program
UR  - https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1918
ER  -