TY  - BOOK
AU  - Raphael-Grimm,Theresa
AU  - Zuccarini,Margaret
TI  - The art of communication in nursing and health care: an interdisciplinary approach 
SN  - 9780826110565
AV  - RT86.3 .R374 2015eb
U1  - 610.7306/99 23
PY  - 2015///
CY  - New York, New York
PB  - Springer Publishing Company
KW  - Nurse and patient
KW  - Communication in nursing
KW  - Nursing
KW  - Study and teaching
KW  - Nurse-Patient Relations
KW  - Nurses' Instruction
KW  - Communication
KW  - Interpersonal Relations
KW  - Mindfulness
KW  - Relations infirmière-patient
KW  - Communication en soins infirmiers
KW  - Soins infirmiers
KW  - Étude et enseignement
KW  - HEALTH & FITNESS
KW  - Holism
KW  - bisacsh
KW  - Reference
KW  - MEDICAL
KW  - Alternative Medicine
KW  - Atlases
KW  - Essays
KW  - Family & General Practice
KW  - Holistic Medicine
KW  - Osteopathy
KW  - fast
KW  - Kommunikation
KW  - sao
KW  - Omvårdnad
KW  - Electronic book
KW  - Nurses Instruction
KW  - Electronic books
N1  - Includes bibliographical references and index; Encounters -- Mindfulness -- Empathy -- Listening -- Words -- Patients' emotions -- Time -- Boundaries -- Biases -- Clinician emotions -- Mistakes and apologies -- Hope and bad news -- Grief -- Expressing condolences -- Disgust -- Difficult encounters -- Somatic complaints -- Clinician conflict -- Substance abuse -- Cultivating mindfulness
N2  - "A handy guide to tackling difficult patient and professional interactions with confidence and compassion. In this age of increasing reliance on technology, it is essential that the fundamentals of compassionate care and good communication remain at the heart of health care. This clear, concise guide to professional communication strategies helps nurses and other health care clinicians to navigate a wide variety of difficult patient and professional interactions. The book tackles such complex issues as dealing with demanding patients, maintaining professional boundaries, overcoming biases and stereotypes, managing clinician emotions, communicating bad news, challenging a colleague's clinical opinion, and other common situations. The book is organized for easy access to each situation and includes a description of the problem, guidelines for addressing it, and tips for communicating effectively with patients and family members alike. Brief, to-the-point chapters help clinicians channel their clinical knowledge and good intentions into caring behaviors that allow the patient to more fully experience empathy and compassion. Based in principles of mindfulness and critical thinking, this is a resource that will be referred to again and again"--Provided by publisher
UR  - https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=863063
ER  -