TY  - BOOK
AU  - Taylor,Brian
TI  - Quality in audiology: design and implementation of the patient experience 
SN  - 9781597566728
AV  - RF290 .T395 2013eb
U1  - 617.8 23
PY  - 2013///
CY  - San Diego, California
PB  - Plural Publishing Inc.
KW  - Audiology
KW  - Hearing aids
KW  - Quality of Health Care
KW  - Practice Management
KW  - organization & administration
KW  - Hearing Aids
KW  - Audiologie
KW  - Prothèses auditives
KW  - MEDICAL
KW  - Surgery
KW  - General
KW  - bisacsh
KW  - fast
KW  - Electronic books
N1  - Includes bibliographical references at the end of each chapters and index; Quality and the patient experience -- The three essentials of quality in audiology -- Best practices and outcome measures in the clinic -- Quality in action at the front desk -- Quality in the business suite
N2  - Provides a detailed road map for how both clinicians and business managers alike can apply various components of Six Sigma, Total Quality Management and other quality initiatives to improve both the delivery of services to patients and the overall performance of their practice. It covers everything from the reception area to the marketing and operations of the practice. This book provides readers with several tools as well as a step-by-step plan for improving quality across all facets of their practice
UR  - https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=842541
ER  -