TY  - BOOK
AU  - Pantry,Sheila
TI  - Managing stress and conflict in libraries
SN  - 9781856049917
AV  - Z682 .P33 2007eb
U1  - 023.9 22
PY  - 2007///
CY  - London
PB  - Facet Pub.
KW  - Library personnel management
KW  - Library employees
KW  - Job stress
KW  - Stress management
KW  - Interpersonal conflict
KW  - Conflict management
KW  - Bibliothèques
KW  - Personnel
KW  - Direction
KW  - Stress dû au travail
KW  - Gestion du stress
KW  - Conflit interpersonnel
KW  - Gestion des conflits
KW  - LANGUAGE ARTS & DISCIPLINES
KW  - Library & Information Science
KW  - General
KW  - bisacsh
KW  - eclas
KW  - Services d'information
KW  - Stress
KW  - Conditions de travail
KW  - Hygiène du travail
KW  - Sécurité du travail
KW  - fast
KW  - Bibliothek
KW  - Stressbewältigung
KW  - Ratgeber
KW  - swd
KW  - Konfliktbewältigung
KW  - Electronic books
N1  - Includes bibliographical references (pages 111-120) and index; Acknowledgements -- Glossary -- Introduction -- 1. Current concerns worldwide -- 2. Are you at risk? -- 3, The business case -- 4. Risk assessment -- 5. Carrying out risk assessments -- 6. Advice, guidance and legislation galore -- 7. Now is the time for you to act! -- 8. Dealing with aggression and violence -- 9. Support you can expect after an incident -- 10. You are not alone -- Appendices -- Index; Electronic reproduction; [Place of publication not identified]; HathiTrust Digital Library; 2010
N2  - "This book defines clearly what should and should not be tolerated in a healthy and safe working environment, and introduces the reporting procedures and communication skills leading to conflict resolution, enabling both employees and managers to consider situations consistently, based on risk assessment previously carried out." "Also included are case studies, a glossary of health and safety terms, and sources of further information, including relevant legislation. This book is essential reading for employees at all levels, and also for managers, team leaders, supervisors, personnel and human resources staff, complaints officers, union officers and anyone else in the information organization who may be called upon to deal with people."--Jacket
UR  - https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=689830
ER  -