TY  - BOOK
AU  - Erskine,Samuel
AU  - Beaumont,Steven
AU  - Asp,Anders
TI  - Microsoft System Center 2012 service manager cookbook
SN  - 9781849686952
AV  - TK23 
U1  - 005.446 
PY  - 2012///
CY  - Birmingham
PB  - Packt Pub.
KW  - Microsoft System center
KW  - Microsoft System center configuration manager
KW  - blmlsh
KW  - fast
KW  - Microsoft system center configuration manager
KW  - Software configuration management
KW  - Computer systems
KW  - Computer Systems
KW  - Logiciels
KW  - Gestion de configurations
KW  - Systèmes informatiques
KW  - COMPUTERS
KW  - Operating Systems
KW  - DOS
KW  - bisacsh
KW  - Macintosh
KW  - Windows Server & NT
KW  - Windows Workstation
KW  - System Administration
KW  - Windows Administration
KW  - Electronic books
N1  - Microsoft System Center 2012 Service Manager Cookbook; Microsoft System Center 2012 Service Manager Cookbook; Credits; About the Authors; About the Reviewers; www.PacktPub.com; Support files, eBooks, discount offers and more; Why Subscribe?; Free Access for Packt account holders; Instant Updates on New Packt Books; Preface; What this book covers; What you need for this book; Who this book is for; Conventions; Reader feedback; Customer support; Downloading the example code; Errata; Piracy; Questions; 1. ITSM Frameworks and Processes; Introduction; Understanding ITSM frameworks; Getting ready; How to do it ... How it works ... ; ITIL© processes; Getting ready; How to do it ... ; How it works ... ; See also; Creating an Asset Management process; Getting ready; How to do it ... ; How it works ... ; There's more ... ; See also; Creating a Configuration Management System (CMS) process; Getting ready; How to do it ... ; How it works ... ; See also; Creating a Service Request Fulfillment process; Getting ready; How to do it ... ; How it works ... ; Creating an Incident and Problem Management process; Getting ready; How to do it ... ; Incident Management; Problem Management; How it works; Creating a Change and Release Management processGetting ready; How to do it ... ; How it works ... ; There's more ... ; Creating an IT Service Desk process; Getting ready; How to do it ... ; How it works ... ; Service Level Management process; Getting ready; How to do it ... ; How it works ... ; 2. Personalizing SCSM 2012 Administration; Introduction; Configuring how long to keep your SCSM data; Getting ready; How to do it ... ; How it works ... ; There's more ... ; Configuration Items data grooming using the console; See also; Configuring the Incident Management global settings; Getting ready; How to do it; How it works ... Configuring the Service Requests, Activity, Release, Knowledge, and Change Management global settings; Getting ready; How to do it ... ; How it works ... ; Working with Prefix settings; File attachment settings; Configuring the behavior of child incidents when resolving, reactivating, and closing the parent Incident; Getting ready; How to do it ... ; How it works ... ; Auto resolution of child incidents; Auto reactivation of child incidents; Status of child incidents when linked with a parent; Configuring Priority and Urgency for your SLA targets; Getting ready; How to do it; How it works ... See also; Configuring global e-mail notification infrastructure settings; Getting ready; How to do it ... ; How it works ... ; Creating Management Packs in the Authoring tool to save your SCSM personalization; Getting ready; How to do it ... ; How it works ... ; There's more ... ; Initial baseline and standards; Editing options and flexible customization; See also; Creating formatted e-mail notification templates; Getting ready; How to do it ... ; How it works ... ; See also; Creating a basic queue; Getting ready; How to do it ... ; How it works ... ; See also
N2  - This book is written in practical cookbook style and it offers learning through vivid examples and. Each chapter contains step-by-step instructions about everything necessary to execute a particular task. The book is designed so that you can read it from start to end for beginners or just open up any chapter and start following the recipes as a reference for advanced users, This book will be useful to IT professionals including System Center Service Manager administrators who want to configure and administer System Center Service Manager 2012 and understand how to solve specific problems and sc
UR  - https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=499149
ER  -