TY  - BOOK
AU  - Ashkanasy,Neal M.
AU  - Härtel,Charmine E.J.
AU  - Zerbe,W.J.
TI  - Experiencing and managing emotions in the workplace
T2  - Research on emotion in organizations,
SN  - 9781780526775
AV  - HD58.7 .E97 2012
U1  - 302.35 23
PY  - 2012///
CY  - Bingley, U.K.
PB  - Emerald
KW  - Organizational behavior
KW  - Work
KW  - Psychological aspects
KW  - Emotions
KW  - Social aspects
KW  - Comportement organisationnel
KW  - Travail
KW  - Aspect psychologique
KW  - Organizational theory & behaviour
KW  - bicssc
KW  - Business & Economics
KW  - Organizational Behavior
KW  - bisacsh
KW  - BUSINESS & ECONOMICS
KW  - Negotiating
KW  - Gestion d'entreprises
KW  - eclas
KW  - fast
KW  - Electronic books
N1  - Includes bibliographical references; Overview : experiencing and managing emotions in the workplace / Neal M. Ashkanasy, Charmine E.J. Härtel, Wilfred J. Zerbe -- ch. 1. The emotion experiences of employees in a work setting / Cara Jonker, Nadia Botma -- ch. 2. A model of psychological wellness for human resource employees in a platinum and steel production environment / Nadia Botma, Cara Jonker -- ch. 3. Muted anger in the workplace : changing the 'sound' of employee emotion through social sharing / Deanna Geddes, Lisa T. Stickney -- ch. 4. A holistic approach to the explanation of organizational behavior : the theory and practice of 'analysis of demand' / Laura Petitta, Valerio Ghezzi -- ch. 5. Measuring affect over time : the momentary affect scale / Phillip Gee, Timothy Ballard, Gillian Yeo, Andrew Neal -- ch. 6. Emotional responses to the injustice of organizational change : a qualitative study / Roy K. Smollan -- ch. 7. The role of cognition and attitude in driving behavior : elaborating on affective events theory / Brona Russell, Jacob Eisenberg -- ch. 8. Affect and employee proactivity : a goal-regulatory perspective / Uta K. Bindl, Sharon K. Parker -- ch. 9. A model of compassionate responses to anger expression / Angela Zenteno-Hidalgo, Deanna Geddes -- ch. 10. Trading in emotions : a closer examination of emotional labor / Frances M. Peart, Amanda M. Roan, Neal M. Ashkanasy -- ch. 11. The emotion work of police / Catherine S. Daus, Shanique Brown -- ch. 12. Emotion regulation strategies among customer service employees : a motivational approach / Michel Cossette, Ursula Hess -- ch. 13. Organizational emotional intelligence : theoretical foundations and practical implications / Jochen I. Menges -- ch. 14. We are all mad in Wonderland : an organizational culture framework for emotions and emotional intelligence research / Catherine S. Daus, Marie T. Dasborough, Peter J. Jordan, Neal M. Ashkanasy
N2  - This volume contains a further selection of the best papers presented at the Seventh Emonet conference (Montreal, Canada, August 2010), following on from Volume 7 and augmented once again with invited chapters authored by leading scholars in the field. "Experiencing and managing emotions in the workplace" comprises fourteen chapters arranged in four sections: The experience of emotion; The dynamics of emotion; Regulating emotion; and The emotionally intelligent organization. These encompass a variety of methodological approaches, including qualitative and quantitative research, sourced from research conducted in organizations in the USA, Europe, and Australasia. The volume's secondary theme is "care and compassion", the theme of the Academy of Management meetings that followed the Emonet conference in Montreal. In effect, organizations that understand their members' emotions and utilize this information in their management practices become "emotionally intelligent" and capable of showing care and compassion to all stakeholders. The chapters in this book provide a rich and varied coverage of the latest developments in the study of the role of emotions in organizational settings
UR  - https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=466845
ER  -