TY  - BOOK
AU  - Ross,Joel E
TI  - Total quality management : text, cases and readings 
SN  - 9781574442663
AV  - HD62.15 .R67 1999
U1  - 658.4013 22
PY  - 1999///
CY  - Boca Raton
PB  - St Lucie Press
KW  - Total quality management
KW  - Case studies
N1  - Includes bibliographical references and index
UR  - http://www.loc.gov/catdir/enhancements/fy0646/99462632-d.html
ER  -