Contextual design : defining customer-centered systems / Hugh Beyer, Karen Holtzblatt.

By:

Beyer, Hugh

Contributor(s):

Holtzblatt, Karen

Material type: Text

text

Media type:

computer

Carrier type:

online resource

ISBN:

9780080503042
0080503047
1280582596
9781280582592
9786613612373
6613612375

Subject(s): Genre/Form:

Additional physical formats: Print version:: Contextual design.DDC classification:

004.2/1 21

LOC classification:

QA76.9.S88 B493 1998eb

Other classification:

54.59

Online resources:

Click here to access online

Contents:

pt. 1. Understanding the customer -- pt. 2. Seeing work -- pt. 3. Seeing across customers -- pt. 4. Innovation from data -- pt. 5. System design -- pt. 6. Prototyping.

Summary: This book introduces a customer-centered approach to business by showing how data gathered from people while they work can drive the definition of a product or process while supporting the needs of teams and their organizations. This is a practical, hands-on guide for anyone trying to design systems that reflect the way customers want to do their work. The authors developed Contextual Design, the method discussed here, through their work with teams struggling to design products and internal systems. In this book, you'll find the underlying principles of the method and how to apply them to diff.

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Holdings
Item type	Home library	Collection	Call number	Materials specified	Status	Date due	Barcode
Electronic-Books	OPJGU Sonepat- Campus	E-Books EBSCO			Available

Includes bibliographical references (pages 449-457) and index.

pt. 1. Understanding the customer -- pt. 2. Seeing work -- pt. 3. Seeing across customers -- pt. 4. Innovation from data -- pt. 5. System design -- pt. 6. Prototyping.

This book introduces a customer-centered approach to business by showing how data gathered from people while they work can drive the definition of a product or process while supporting the needs of teams and their organizations. This is a practical, hands-on guide for anyone trying to design systems that reflect the way customers want to do their work. The authors developed Contextual Design, the method discussed here, through their work with teams struggling to design products and internal systems. In this book, you'll find the underlying principles of the method and how to apply them to diff.

English.

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