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Exam room communication for veterinarians : the science and art of conversing with clients / Jon Klingborg.

By: Contributor(s): Material type: TextTextPublication details: Lakewood, Colo. : AAHA Press, ©2011.Description: 1 online resource (195 pages)Content type:
  • text
Media type:
  • computer
Carrier type:
  • online resource
ISBN:
  • 9781583261699
  • 1583261699
Subject(s): Genre/Form: Additional physical formats: Print version:: Exam room communication for veterinarians.DDC classification:
  • 636.089 23
LOC classification:
  • SF610.5 .K55 2011eb
NLM classification:
  • SF 610.5
Online resources:
Contents:
What do clients really want? -- Verbal and nonverbal communication during the office call -- Grief communication and euthanasia -- When good cases go bad : breakdowns in communication -- Cognitive and social styles -- Determining cognitive style -- The hawk -- The dog -- The kitten -- The owl -- Communicating with all cognitive styles via the FAL-E system -- Assessing your own veterinary communication style -- Field guide to veterinary personality types -- Avoiding communication quicksand.
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Holdings
Item type Home library Collection Call number Materials specified Status Date due Barcode
Electronic-Books Electronic-Books OPJGU Sonepat- Campus E-Books EBSCO Available

Includes bibliographical references and index.

What do clients really want? -- Verbal and nonverbal communication during the office call -- Grief communication and euthanasia -- When good cases go bad : breakdowns in communication -- Cognitive and social styles -- Determining cognitive style -- The hawk -- The dog -- The kitten -- The owl -- Communicating with all cognitive styles via the FAL-E system -- Assessing your own veterinary communication style -- Field guide to veterinary personality types -- Avoiding communication quicksand.

Print version record.

English.

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