Emotional labor and crisis response : working on the razor's edge / by Sharon H. Mastracci, Mary E. Guy, and Meredith A. Newman.

By:

Mastracci, Sharon H, 1968-

Contributor(s):

Material type: Text

text

Media type:

computer

Carrier type:

online resource

ISBN:

9780765625205
0765625202
0765625180
9780765625182
9780765631190
0765631199
1315704862
9781315704869
1317472136
9781317472131
1283268965
9781283268967
9786613268969
6613268968

Subject(s):

Genre/Form:

Additional physical formats: Print version:: Emotional labor and crisis response.DDC classification:

363.34068/1 23

LOC classification:

HD5713.6.U54 M37 2012eb

Online resources:

Click here to access online

Contents:

Emotional labor as public good and the state as harbor of refuge -- A blind spot in public administration theory--but not in practice -- Human capital issues -- Communicating competence and cultivating trust -- Who gets the blame? Who gets the credit? Government responsiveness and accountability -- Of the people : legitimacy, representativeness, and the difference that gender makes -- Professional standards and discretion in crisis response -- Reflections on the why, how, and what of emotional labor.

Summary: "The authors of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/department spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the gravest challenges."--Provided by publisher.

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Holdings
Item type	Home library	Collection	Call number	Materials specified	Status	Date due	Barcode
Electronic-Books	OPJGU Sonepat- Campus	E-Books EBSCO			Available

Includes bibliographical references (pages 153-164) and index.

"The authors of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/department spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the gravest challenges."--Provided by publisher.