Outcome-oriented public management : a responsibility-based approach to the new public management / Kuno Schedler, Isabella Proeller.

Includes bibliographical references.

Print version record.

pt. I Introduction and Fundamentals -- 1. Public Administration and Outcome-Oriented Public Management -- Administration? or Management? or Both? -- Fundamentals -- The Functions of the State -- Public Administration -- The Implementing Arm of the State -- Crises in Public Administration -- A Way Out of the Crisis -- Public Governance -- New Public Management as a Reform Model -- Publications and Rhetoric about New Public Management -- Best-Practice Approaches -- Theoretically Conceptual Approaches -- The Analysis of Processual Elements -- The Interdisciplinary View of Reform -- Discuss -- Further Readings -- 2. Theoretical Foundations and Fundamental Premises of NPM -- The Theoretical Foundations of NPM -- Fundamental Premises -- An Optimistic View of Humanity -- The State and Administration are Necessary -- The Problems to be Solved in Administration are Efficiency and Effectiveness, not Legality or Legitimation.

Rational Public Management is Possible -- Competition Results in More Efficiency and Effectiveness Than Planning and Control -- Politics and Administration are Able to Learn -- Discuss -- Further Readings -- pt. II Strategic Elements in the Concept of NPM -- 3. The Strategy of NPM -- The Vision of "Human Administration" and of the "State as a Service Provider" -- Processes and Actors: Normative-Strategic Management -- The Distribution of Competence between Politics and Administration in NPM -- Role Assignment According to Administrative Units -- The Essence: The Strategic Objectives of NPM -- Customer Orientation -- Outcome Orientation -- Quality Orientation -- Competition Orientation -- Discuss -- Further Readings -- pt. III Structural and Processual Elements in the Concept of OPM -- 4. The Decentralisation of the Management and Organisation Structure -- Hallmarks of the New Management and Organisation Structure.

Political Leadership and Administrative Management -- Decentralised, Flat Organisation -- Separation of Funder, Buyer and Provider -- The Model of the Enabling Authority -- Interministerial and Multicorporate Functions -- Functions and Control Mechanisms of Interministerial Units -- Organisational Structure and Decentralised Responsibility for Resources -- Effects and Consequences of the New Management and Organisation Structure -- Discuss -- Further Readings -- 5.Organisation from the Points of View of Customers and Quality -- Coordination by Customers -- Coordination by Intermediaries -- One-Stop Concept -- Customer-Segment-Oriented Organisation -- Customer and Quality Orientation in the Life-Cycle of Output Production -- Discuss -- Further Readings -- 6. Outcome-Oriented Control through Performance Agreements -- The Control Process in OPM -- Value Planning -- Output Production -- Value Creation and Measurement -- The Three Levels of Control.

The Executive's Priority Programme -- The Integrated Tasks and Finance Plan -- Annual Performance Budget -- Contract Management -- Divergences from Performance Agreements -- Qualifications Required for Contract Management -- Discuss -- Further Readings -- 7. The Reinforcement of Leadership Responsibility through One-Line Budgets and Management -- Demands Made on Financial Management -- The Internal Providers' One-Line Budgets -- Calculation of the Contract Amount -- Financial and Management Accounting -- Accountancy -- Accrual Accounting as the Basis -- Cost Accounting -- Internal Recoveries -- Accounting for Outputs -- Accounting for Outcomes -- Accounting for Impact -- Indices for Public Management -- Comprehensive Management Accounting -- Reporting in Cockpit Systems -- Discuss -- Further Readings -- 8.Competition and Market Mechanisms -- Competition in Public Administration -- Government Institutions as Market Participants.

Competition Mechanisms in Public Administration -- Non-Market Competition -- Quasi-Market Competition -- Market Competition -- Public-Private Partnerships -- Performance Depth in the Public Sector -- Performance Depth Analysis -- Task Review and Relinquishment -- Discuss -- Further Readings -- 9. The Relationship between OPM and the Law -- Legal Systems -- The Functions and Configurations of Law -- Principles of Governance -- Requirements and Guidelines for Administrative Action -- Requirements Under Administrative Law -- Selected Issues and Fields of Tension -- Outcome and Output Orientation versus the Principle of Legality -- Decentralised Leadership Structures versus Organisation Law -- One-Line Budgeting versus Financial and Budget Law -- Discuss -- Further Readings -- pt. IV Capacities -- the Resources of OPM -- 10. Human Resources Capacity -- Personnel Policy -- OPM's Demands on Managerial Behaviour -- Leading through Target Agreements.

Elements of Modern Personnel Management -- Staff Selection in OPM -- Performance Reviews in OPM -- Staff Reward in OPM -- Personnel and Organisation Development -- Discuss -- Further Readings -- 11. Technical Capacity: Information Technology -- Application Levels of Information Technology -- Target Groups and Interfaces -- Electronic Government -- Development of a Conceptual Frame for e-Government -- Obstacles in the Way of e-Government -- Data Protection -- Data Security -- Digital Divide -- Discuss -- Further Readings -- pt. V Cultural Aspects in the Concept of OPM -- 12. The Administrative Culture of OPM -- What is Administrative Culture? -- The Significance of Administrative Culture -- How Does OPM Change Administrative Culture? -- Little or No Awareness of Administrative Culture -- Customer Orientation was Enhanced -- Legality Does not Impose a Limit on Customer Orientation -- Bureaucrats do not Experience Themselves as Bureaucratic.

The Middle Management is Ignored -- Political Culture -- Discuss -- Further Readings -- pt. VI Reflections on the Model -- 13. The Model of Outcome-Oriented Public Management under Scrutiny -- How Can the Implementation of OPM be Judged? -- Comparison with Other Reform Efforts -- NPM Put Up for Discussion -- Debating Point 1 Changes in the Personnel Situation -- Debating Point 2 The Haziness of the Term, "New Public Management" -- Debating Point 3 New Public Management Weakens the Working Order of the State -- Debating Point 4 New Public Management as a "One Size Fits All" -- Debating Point 5 New Public Management and Power -- Debating Point 6 The Technocracy of NPM -- Debating Point 7 Outcome Orientation and Outcome Measurement -- OPM's Dilemma of the Supervisors and the Supervised -- Discuss -- Further Readings.

English.

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