Dealing with an international clientele : communications, diplomacy and etiquette / Meri Meredith.

By:

Meredith, Meri

Material type: Text

TextSeries: Information services managementPublication details: München : Saur, 2004.Description: 1 online resource (xxi, 241 pages)Content type:

text

Media type:

computer

Carrier type:

online resource

ISBN:

9783598440120
359844012X
1283403358
9781283403351
9786613403353
6613403350

Subject(s):

Genre/Form:

Additional physical formats: Print version:: Dealing with an international clientele.DDC classification:

025.52 22

LOC classification:

Z711 .M47 2005eb

Other classification:

AN 76000

Online resources:

Click here to access online

Contents:

Frontmatter; Contents; Acknowledgments; Introduction; Chapter One. The Problem; Chapter Two. Welcome; Chapter Three. Respect; Chapter Four. Speak Slowly and Distinctly; Chapter Five. Communication; Chapter Six. Etiquette; Chapter Seven. Diplomacy; Chapter Eight. Learning versus Teaching; Chapter Nine. Cultures of the World, A-I; Chapter Ten. Cultures of the World, J-W; Backmatter

Summary: This book is aimed at all librarians and information professionals working in culturally diverse environments, whether in an academic, public or commercial setting. It addresses the issues of communication, diplomatic etiquette and common courtesies from a wide range of cultures and of how to provide library services across cultural boundaries and languages. Each chapter clearly defines a different aspect and provides clear guidance and strategies for librarians to follow in their everyday work. The book is packed with advice on how to deal with many of the situations, which arise as the resul.

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Holdings
Item type	Home library	Collection	Call number	Materials specified	Status	Date due	Barcode
Electronic-Books	OPJGU Sonepat- Campus	E-Books EBSCO			Available

Includes bibliographical references and index.

Print version record.

This book is aimed at all librarians and information professionals working in culturally diverse environments, whether in an academic, public or commercial setting. It addresses the issues of communication, diplomatic etiquette and common courtesies from a wide range of cultures and of how to provide library services across cultural boundaries and languages. Each chapter clearly defines a different aspect and provides clear guidance and strategies for librarians to follow in their everyday work. The book is packed with advice on how to deal with many of the situations, which arise as the resul.

English.

eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - Worldwide

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