Communication in the workplace / Baden Eunson.

Includes bibliographical references (pages 121-137) and index.

Annotation Communication in the Workplace is a revealing snapshot of how organisations really work. In workplaces throughout Australia and across the planet, billions of messages are sent in various forms every day, but not all of them get though. Of those that do, may are misunderstood, Communication breakdown is just as common as communication effectiveness, but it doesn't have to be that way. Become a more effective communicator by finding out how messages can be sent -- and distorted -- by differing channels, including: memos emails meetings teleconferencing instant messaging Expert communicator Baden Eunson shares insights about the informal organisation, networking, how to know when messages are being lost due to cultures of silence, silos or empires (and what to do about it), and explains how knowledge management can help you get your message across.

Title -- Introduction -- 1. : Communication or Communications? -- One Communication, Two Communications . . . -- Wiio's Laws of Communication -- 2. : How Communication Works, and How it Breaks Down -- a Model -- Communication -- a Model -- Matching Strategies, Messages, Channels and Audiences -- 3. : Communication-Effectiveness and Ethics -- 'But is it Ethical?' -- Communication and Ethics -- 4. : The Formal Organisation -- How it Works, and How it Fails -- Outsiders and Insiders -- Aligning Communication Strategies -- Structures -- Organisational Design

5. : Networks, Virtual Organisations and NetworkingNetworks, Telecommuting and Boundaryless Virtual Organisations -- Networkers -- 6. : The Informal Organisation -- I Heard it Through the Grapevine -- Informal Organisations -- 7. : Organisational Culture, Silence and Managing Knowledge -- Organisational Culture and Communication -- Communication and Knowledge Management -- Conclusion.

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