Assessing satisfaction in health and long term care : practical approaches to hearing the voices of consumers / Robert A. Applebaum, Jane K. Straker, and Scott M. Geron.
Material type:![Text](/opac-tmpl/lib/famfamfam/BK.png)
- text
- computer
- online resource
- 9780826116895
- 0826116892
- 9786611806170
- 6611806172
- Patient satisfaction
- Data Collection
- Patient Satisfaction
- Patients -- Satisfaction
- Statistique -- Méthodologie
- HEALTH & FITNESS -- Health Care Issues
- MEDICAL -- Public Health
- MEDICAL -- Health Policy
- HEALTH & FITNESS -- Diseases -- General
- MEDICAL -- Diseases
- MEDICAL -- Health Care Delivery
- Patient satisfaction
- 362.1 22
- RA399.A1 A875 2000eb
- W 85
Item type | Home library | Collection | Call number | Materials specified | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|---|
![]() |
OPJGU Sonepat- Campus | E-Books EBSCO | Available |
Includes bibliographical references (pages 129-135) and index.
pt. 1. Examining consumer satisfaction: context and methods. Why the growing interest in consumer satisfaction? -- Theory of consumer satisfaction -- Approaches to measuring consumer satisfaction -- Implementing a consumer data collection strategy. pt. 2. Approaches to measuring consumer satisfaction. Measuring consumer satisfaction with in-home care -- Resident satisfaction in nursing homes and assisted living -- Measuring consumer satisfaction with health care -- Using consumer survey results: completing the quality cycle.
Print version record.
Drawing from their own research, the authors have created a book that answers the much asked questions about how to access the satisfaction of health and long-term care recipients successfully. Designed to be practical in its application, the book includes many examples of questions and approaches used to access consumer satisfaction. Part 1 provides an overview, in which the authors discuss theories, approaches to measuring consumer satisfaction, and how to implement a consumer data collection strategy. Part II focuses on a broad range of specific areas or settings for assessment including in.
English.
eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - Worldwide
There are no comments on this title.