Managing quality fads : how American business learned to play the quality game / Robert E. Cole.

By:

Cole, Robert E

Material type: Text

TextPublication details: New York : Oxford University Press, 1999.Description: 1 online resource (viii, 284 pages)Content type:

text

Media type:

computer

Carrier type:

online resource

ISBN:

9780198028604
0198028601
1280761059
9781280761058

Subject(s): Genre/Form:

Additional physical formats: Print version:: Managing quality fads.DDC classification:

658.5/62 21

LOC classification:

HD66 .C539 1999eb

Online resources:

Click here to access online

Contents:

Tables and Figures; Introduction; 1. The New Quality Model: Continuity or Discontinuity?; 2. Market Pressures and Quality Consciousness; 3. How Much Did You Know and When Did You Know It?; 4. It Ain't Rocket Science, But ... ; 5. Casting and Harvesting the Nets; 6. Putting It Together; 7. Modeling the Future for Hewlett-Packard; 8. Adoption, Adaptation, and Reaction at Hewlett-Packard; 9. Quality Outcomes; 10. On Organizational Learning; Notes; References; Index.

Summary: Tables and Figures. Introduction. 1. The New Quality Model: Continuity or Discontinuity?. 2. Market Pressures and Quality Consciousness. 3. How Much Did You Know and When Did You Know It?. 4. It Ain't Rocket Science, But ... 5. Casting and Harvesting the Nets. 6. Putting It Together. 7. Modeling the Future for Hewlett-Packard. 8. Adoption, Adaptation, and Reaction at Hewlett-Packard. 9. Quality Outcomes. 10. On Organizational Learning. Notes. References. Index.

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Includes bibliographical references (pages 259-272) and index.

Tables and Figures. Introduction. 1. The New Quality Model: Continuity or Discontinuity?. 2. Market Pressures and Quality Consciousness. 3. How Much Did You Know and When Did You Know It?. 4. It Ain't Rocket Science, But ... 5. Casting and Harvesting the Nets. 6. Putting It Together. 7. Modeling the Future for Hewlett-Packard. 8. Adoption, Adaptation, and Reaction at Hewlett-Packard. 9. Quality Outcomes. 10. On Organizational Learning. Notes. References. Index.