Transforming the character of public organizations : techniques for change agents / A. Carol Rusaw.

By:

Rusaw, A. Carol, 1946-

Material type: Text

TextPublication details: Westport, Conn. : Quorum Books, 1998.Description: 1 online resource (xvi, 242 pages) : illustrationsContent type:

text

Media type:

computer

Carrier type:

online resource

ISBN:

9781429473071
142947307X
156750910X
9781567509106
9781567201031
1567201032

Subject(s): Genre/Form:

Additional physical formats: Print version:: Transforming the character of public organizations.; Online version:: Transforming the character of public organizations.DDC classification:

352.3/67 21

LOC classification:

JF1525.O73 R87 1998eb

Other classification:

88.11

Online resources:

Click here to access online

Contents:

Preliminaries; Contents; Illustrations; Acknowledgments; Introduction; 1 Leading Public Sector Change from the Inside Out; 2 A Holistic View of Organization Change; 3 Techniques for Collecting and Analyzing Data; 4 Building Trust and Preparing for Change; 5 Implementation and Evaluation Guidelines; 6 Using Self as a Change Instrument; 7 Mediation Roles of Public Organizational Change Agents; 9 Empathy and Encouragement; 10 Confronting Change with Courage and Compassion; 11 Hope as the Imperative for Transformation; 12 The Art of Cooperation: A Case of Management-Union Joint Problem Solving.

Action note:

digitized 2011 HathiTrust Digital Library committed to preserve

Summary: The author argues that to inspire change in any organization and particularly in the public sector, agents must realize change is collective, non-rational and non-linear. Incorporating a phenomenological perspective, she provides real-life examples for public administrators.

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Includes bibliographical references (pages 227-235) and index.

The author argues that to inspire change in any organization and particularly in the public sector, agents must realize change is collective, non-rational and non-linear. Incorporating a phenomenological perspective, she provides real-life examples for public administrators.

Print version record.

Use copy Restrictions unspecified star MiAaHDL

Electronic reproduction. [S.l.] : HathiTrust Digital Library, 2011. MiAaHDL

Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002. MiAaHDL

http://purl.oclc.org/DLF/benchrepro0212

digitized 2011 HathiTrust Digital Library committed to preserve pda MiAaHDL

English.

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