Total quality management (TQM) : concepts, implementation and applications / Jeffry A. Doney, editor.
Material type:![Text](/opac-tmpl/lib/famfamfam/BK.png)
- text
- computer
- online resource
- 9781536156027
- 1536156027
- 658.4/013 23
- HD62.15
Item type | Home library | Collection | Call number | Materials specified | Status | Date due | Barcode | |
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OPJGU Sonepat- Campus | E-Books EBSCO | Available |
Includes bibliographical references and index.
Quality of administrative services in higher education institutions and customer satisfaction : a SERVQUAL application / Eleni Sfakianaki, Spiridon Rizos and Andreas Kakouris -- Total quality management, organizational culture and performance : a study of SMEs in a developing economy / Gamal Abdualmajed Ali, Haim Hilman and Abdullahi Hassan Gorondutse -- Incremental and radical innovation through total quality management / Lorena Para-Gonzales, Daniel Jimenez-Jimenez and Angel Rafael Martinez-Lorente.
Online resource; title from PDF title page (EBSCO, viewed June 12, 2019).
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