Manufacturing excellence : renewal and rebirth / Kenneth N. McKay and Vincent C.S. Wiers.

Description based on online resource; title from title page (Safari, viewed October 28, 2015).

Includes index.

Introducing Ben -- Ben and Jake -- Strategy -- The instrument cluster -- Fear -- Mr. Big intervenes -- The contract -- Culture shock -- The grim reaper -- The new boss -- The good, the bad, and the ugly -- Shared fate -- What makes a line a good line? -- Setting examples -- See the light -- Teaching the basics -- The new incentive scheme -- Breaking the eggs to get an omelet -- Promotions and shutdowns -- Another contract -- Back at the factory -- Some last thoughts -- Teamwork -- Waste and reclamation -- Mentoring -- Cast, in alphabetical order -- Index.

For years, automotive supplier GAFFER has been able to survive using its old management and production practices. But times have been changing and GAFFER's future looks bleak. Jake is a retired production planner, reflecting on his long history with the GAFFER factory and what is currently happening. He wonders how things might change as their main customer wants a completely new part to be not only produced, but also designed at GAFFER. Just when the old management is about to mess up the relationship with the customer, there is a new factory manager. He starts turning the factory around and Jake shares all of the juicy stories with his coffee mate, Ben.

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