Communication case studies for health care professionals : an applied approach / Michael P. Pagano.

Preceded by: Interactive case studies in health communication / Michael P. Pagano. ©2010.

Includes bibliographical references and index.

Print version record.

pt. I: Provider Communication : Learning to talk like a health care provider -- See one, do one, teach one -- The biomedical model -- The biopsychosocial model -- Autonomy is a myth -- Bad news -- Closings -- Follow-up -- I've got the license, so we're doing it my way -- I just need to put your information in the computer. -- pt. II: Patient Communication : What's wrong with me? -- I understand -- It's been 2 hours -- I have a STD? -- Why do I have to wait for an MRI? -- I'm feeling better, but ... -- We don't know what to do -- I hurt my back -- I need a generic -- The nurses paid more attention to the computer than they did to me. -- pt. III: The Media and Health Communication : Erectile dysfunction -- I've got a defibrillator -- I saw this ad on television -- Education or promotion? -- How about cereal for my cholesterol? -- Are vaccines safe? -- The billboard said CyberKnife was the best way to go -- We need to improve our press Ganey Scores -- You posted what on Facebook? -- pt. IV: The Role of Third Parties in Health Communication : How safe are generics? -- I can't work -- You'll fell better recovering at home -- I only have 9 minutes or so -- Why don't you tell me about it? -- We'll have you come back for the stress test. -- pt. V: Culture and Health Communication : We just need to get through the chemo -- No hablo espanol -- Health Insurance Portability and Accountability Act (HIPAA) -- When can my employee return to work? -- Please take off your clothes and put on this gown -- Don't tell my wife she's dying -- What's an interdisciplinary meeting? -- Quality of life versus disease management -- Why am I not seeing a doctor? -- I shouldn't have to wait; I have insurance.

"The importance of good communication between health professionals and patients has been well documented. Not only does it foster patient satisfaction, it can have a profound effect on health outcomes. This casebook/workbook helps students, faculty, and health care providers to assess and practice key interpersonal and health communication skills. It presents 45 communication scenarios for students to critique and rewrite in order to enhance the interpersonal relationships of participants. The second edition builds on the first with the addition of 11 new cases and theoretical discussions of interpersonal, gender, intercultural, organizational, and media communication. Additionally, the new edition analyzes each scenario in detail to facilitate broader use by an interprofessional team and expand awareness of the specific skills needed by each health care professional. The new Take-Away Considerations feature at the end of each case study reinforces an understanding of the elements of effective communication. With an eye to time management, each chapter includes effective and ineffective examples of interpersonal communication and interpersonal relationship building. Cases follow the same format including theoretical underpinnings of a particular skill or set of communication skills, an overview of key topics, initial interaction (for role play or analysis), discussion questions (with space for answers), interactive activities and an alternate interaction highlighting more effective communication behaviors, follow-up discussion, key points, and Take-Away Considerations. Scenarios can be used for role play and follow-up discussion in the classroom, for small group work, or individually, as well as in the simulation center and for interprofessional education courses."--Back cover

English.

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