Ten steps to ITSM success : a practitioner's guide to enterprise IT transformation / Angelo Esposito, Timothy Rogers.

By:

Esposito, Angelo

Contributor(s):

Rogers, Timothy

Material type: Text

TextPublisher: Ely, Cambridgeshire : IT Governance Publishing, 2013Description: 1 online resource (255 pages)Content type:

text

Media type:

computer

Carrier type:

online resource

ISBN:

9781849284578
1849284571
1299468489
9781299468481

Subject(s): Genre/Form:

Additional physical formats: Print version:: No titleDDC classification:

658.05 23

LOC classification:

HD30.2 .E87 2013eb

Online resources:

Click here to access online

Contents:

Setting the stage -- Inventory the current service offering -- Validate the current service model -- Establish an ITSM steering committee -- Define the ideal target state -- Create the IT strategic and tactical plans -- Define organizational roles and responsibilities -- Standardized development approach -- Strategy and planning -- Logical and physical design -- Build and test -- Conduct service and process health assessment -- Analysis and deployment -- Operation and sustainment -- Balanced scorecard and continual improvement -- Putting it all together.

Summary: Ten Steps to ITSM Success helps IT to prepare for this role by providing a detailed and practical guide to implementing ITSM best practices. It is aimed at ITSM practitioners and consultants, but will also be of interest to IT Directors and C-suite executives looking to transform the role of IT into a value-creating business partner, to establish a service management culture, and to drive improvements in their respective organizations.

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Holdings
Item type	Home library	Collection	Call number	Materials specified	Status	Date due	Barcode
Electronic-Books	OPJGU Sonepat- Campus	E-Books EBSCO			Available

Includes bibliographical references.

Online resource; title from PDF title page (ebrary, viewed October 18, 2013).

Ten Steps to ITSM Success helps IT to prepare for this role by providing a detailed and practical guide to implementing ITSM best practices. It is aimed at ITSM practitioners and consultants, but will also be of interest to IT Directors and C-suite executives looking to transform the role of IT into a value-creating business partner, to establish a service management culture, and to drive improvements in their respective organizations.

English.

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