The certified manager of quality/organizational excellence handbook / Russell T. Westcott, editor ; contributors, Milt Krivokuca [and five others].
Material type:
TextPublisher: Milwaukee, Wisconsin : ASQ Quality Press, [2013]Copyright date: ©2014Edition: Fourth editionDescription: 1 online resource (xxxi, 654 pages) : illustrationsContent type: - text
- computer
- online resource
- 9781628703412
- 1628703415
- 9780873898614
- 0873898613
- 9780873898812
- 0873898818
- Total quality management -- Handbooks, manuals, etc
- Total quality management -- Handbooks, manuals, etc
- Total quality management -- Handbooks, manuals, etc
- Total quality management
- Qualité totale -- Guides, manuels, etc
- BUSINESS & ECONOMICS -- Industrial Management
- BUSINESS & ECONOMICS -- Management
- BUSINESS & ECONOMICS -- Management Science
- BUSINESS & ECONOMICS -- Organizational Behavior
- Total quality management
- 658.4/013 22
- HD62.15 .C42 2013eb
| Item type | Home library | Collection | Call number | Materials specified | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|
Electronic-Books
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OPJGU Sonepat- Campus | E-Books EBSCO | Available |
Includes bibliographical references (pages 567-580) and index.
Print version record.
Organizational structures -- Leadership challenges -- Teams and team processes -- ASQ code of ethics -- Strategic planning models -- Business environment analysis -- Strategic plan deployment -- Management skills and abilities -- Communication skills and abilities -- Project management -- Quality system -- Quality models and theories -- Problem-solving tools -- Process management -- Measurement: assessment and metrics -- Customer identification and segmentation -- Customer relationship management -- Supply chain management -- Training and development -- The certified manager of quality/organizational excellence body of knowledge.
This handbook is a comprehensive reference source designed to help professionals address organizational issues from the application of the basic principles of management to the development of strategies needed to deal with the technological and societal concerns of the new millennium. The content of this fourth edition has been revised to reflect a more current global perspective and to match the updated Body of Knowledge (BoK) of ASQ's Certified Manager of Quality/Organizational Excellence (CMQ/OE).
Access restricted to Ryerson students, faculty and staff. CaOTR
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