Business performance excellence / edited by Jeffrey T. Luftig and Steven M. Ouellette.

Published in association with Qatar Financial Centre Authority.

Includes bibliographical references.

Print version record.

"Is your business as profitable as it could be? How can you rise above your competition, and stay there once you have? Most management tools only look at one part of the picture, but Business Performance Excellence (BPE) is the complete model, integrating revolutionary new techniques with tried and tested approaches, covering the strategic, financial, systems, and human factors."--Bloomsbury Publishing

Cover -- Title Page -- Contents -- Introduction: The Origins and Structure of the Original Model for Business Performance Excellence (BPE) by Jeffrey T. Luftig and Steven Ouellette -- Contributors -- Strategic Planning and Policy Deployment -- Hoshin Kanri: Deploying Your Strategic Intents to Achieve Business Excellence by Jeffrey T. Luftig and Steven M. Ouellette -- A Holistic Approach to Business Risk Managementby Terry Carroll -- Aligning Structure with Strategy: Recalibrating for Improved Performance and Increased Profitability by R. Brayton Bowen

Innovation and the Path to Growth, Profitability, and Competitiveness by John Milton-Smith -- What Entrepreneurs and Small Business Owners Can Do to Increase Their Chances of Success in the Global Economy by Neuman F. Pollack -- Everything You Need to Know About Benchmarking by Robin Mann -- Enhance Competitive Performance via Critical Performance Measures (CPMs) by Zahirul Hoque -- Multidimensional Performance Measurement Using the Balanced Scorecard by Priscilla Wisner -- Finance and Cost Reduction -- Turning Around Financial Performance by David Magee

Cash Flow Best Practice for Small and Medium-Sized Enterprises by Rita Herron Brown -- Employee Stock Options by Peter Casson -- Customer Product Rationalization (CPR) for Ailing Businesses by Jeffrey T. Luftig and Steven M. Ouellette -- Reducing Costs through Change Management by Beverly Goldberg -- Reducing Costs and Improving Efficiency by Outsourcing and Selecting Suppliers by Paul Davies -- Reducing Costs through Production and Supply Chain Management by Vinod Lall -- Reducing Costs and Improving Efficiency with New Management Information Systems by Beverly Goldberg

Systems and Tools in Business Performance Improvement -- The True Total Quality by Masaaki Imai -- Lean Manufacturing by Daniel T. Jones -- Generating Increased Revenue and Profitability through Improved Customer Satisfaction: Essential Elements of a Customer Quality Assurance (CQA) System by Jeffrey T. Luftig and Steven Ouellette -- Financial Techniques for Building Customer Loyalty by Ray Halagera -- Statistical Quality Control for Process Improvement by Priscilla Wisner -- Ethics and Creating Value through Employee Management -- Business Ethics by Sue Newell

Corporate Social Responsibility: More than PR, Pursuing Competitive Advantage in the Long Run by John Surdyk -- Sustainability Management by John Elkington -- Cultural Alignment and Risk Management: Developing the Right Culture by R. Brayton Bowen -- The Human Value of the Enterprise by Andrew Mayo -- Human Capital by Edward E. Gordon -- Creating Value through People by David H. Maister -- Return on Talent by Subir Chowdhury -- Imprint

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