Managing your library and its quality : the ISO 9001 way / Nuria Balague and Jarmo Saarti.

Includes bibliographical references and index.

Part 1. Quality management issues and the use of ISO 9001 in the library environment -- 1. Quality approaches -- 2. The ISO standards -- 3. Origin and evolution of the ISO 9000 standard -- 4. Which libraries use the ISO 9001 and why -- Part 2. Building your library's quality management system according to the ISO 9001 standard -- 5. Introduction -- 6. Quality management systems -- requirements -- 7. Normative reference -- 8. Terms and definitions -- 9. Quality management system -- 10. Management responsibility -- 11. Resource management -- 12. Product realisation -- 13. Measurement, analysis and improvement -- 14. The certification process -- 15. Further ideas for improving the quality management system.

This book, divided into two parts, provides an introduction to the quality management issues and gives a general overview to the use on ISO 9001 in the library environment. The second part presents the main features of ISO 9001:2008 with practical comments and examples on how to implement its clauses in libraries. Whether in the public or in the private sector, libraries can be seen as service organisations: they act in very dynamic environments where users are increasingly demanding new types of services. Thus the adoption of a quality management system helps each library in meeting the needs of the customers. This book will cover some key ideas about how to approach the ISO 9001 standard in library terms, or any other information service unit. ISO 9001 offers not only a useful approach to quality but it is also an excellent guide on how to manage knowledge within organisations and, a priori, thus should be utilised by the information professional.

English.

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