MARC details
| 000 -LEADER |
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| fixed length control field |
05717namaa2200445uu 4500 |
| 001 - CONTROL NUMBER |
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| control field |
oapen30979 |
| 003 - CONTROL NUMBER IDENTIFIER |
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| control field |
oapen |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20231219171633.0 |
| 006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS--GENERAL INFORMATION |
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| fixed length control field |
m o d |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION |
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| fixed length control field |
cr|mn|---annan |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
171215s2011 xx |||||o ||| 0|spa d |
| 040 ## - CATALOGING SOURCE |
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| Original cataloging agency |
oapen |
| Transcribing agency |
oapen |
| 041 0# - LANGUAGE CODE |
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| Language code of text/sound track or separate title |
spa |
| 042 ## - AUTHENTICATION CODE |
|---|
| Authentication code |
dc |
| 072 #7 - SUBJECT CATEGORY CODE |
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| Subject category code |
PDG |
| Source |
bicssc |
| 072 #7 - SUBJECT CATEGORY CODE |
|---|
| Subject category code |
TQSW |
| Source |
bicssc |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Dane, Peter |
| Relator code |
aut |
| 9 (RLIN) |
1630792 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Benchmarking Para Servicios de Agua |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Name of publisher, distributor, etc |
IWA Publishing |
| Date of publication, distribution, etc |
2011 |
| 300 ## - PHYSICAL DESCRIPTION |
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| Extent |
1 online resource |
| 336 ## - |
|---|
| -- |
text |
| -- |
txt |
| -- |
rdacontent |
| 337 ## - |
|---|
| -- |
computer |
| -- |
c |
| -- |
rdamedia |
| 338 ## - |
|---|
| -- |
online resource |
| -- |
cr |
| -- |
rdacarrier |
| 506 0# - RESTRICTIONS ON ACCESS NOTE |
|---|
| Terms governing access |
Free-to-read |
| Standardized terminology for access restriction |
Unrestricted online access |
| Source of term |
star |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc |
"Benchmarking has become a key tool in the water industry to promote and achieve performance targets for utilities. The use of this tool for performance improvement through systematic search and adaptation of leading practices, has expanded globally during the past decade. Many ongoing projects worldwide aim to address different needs and objectives, in varying contexts, with outstanding results and impact. Benchmarking Water Services provides valuable information to everyone interested in benchmarking in the water industry. The text is aimed at utilities considering joining a benchmarking project, experienced practitioners in charge of organizing a benchmarking exercise, consultants, regulators and researchers. The document is presented with a clear practice oriented approach and can be used as a how-to-benchmark guide presented from different perspectives (participants, organizers, supervising bodies). Readers will gain practical insight on real life benchmarking practices and will benefit from the experiences gained in some of the leading benchmarking projects of the water industry (including the IWA-WSAA benchmarking efforts, the European Benchmarking Co-operation and the several benchmarking projects carried out in Austria and Central Europe). The manual also presents the new IWA Benchmarking Framework, which aims to harmonize the terms used to describe benchmarking and performance indicators practices in the water industry, guaranteeing a more fluent and efficient communication. This Manual of Best Practice is edited by the IWA Specialist Group on Benchmarking and Performance Assessment, and co-published by AWWA and IWA Publishing. ----- Praise for Benchmarking Water Services: ""The continual trend of conceptual to specifics throughout the book provides for an educational experience each time the book is either casually perused or carefully studied."" ""The authors (Cabrera, Haskins and Fritiz) diligently pursue the focus of improvement."" ""Benchmarking Water Services is an in depth and practical 'must have' guide for any utility currently engaged in or planning to develop a benchmarking process"" - Gregory M. Baird (2012) Benchmarking: An International Journal 19:2." |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc |
"El benchmarking se ha convertido en una herramienta clave en la industria del agua para promover y alcanzar objetivos de desempeño en los prestadores. El uso de esta herramienta para la mejora del desempeño a través de la búsqueda sistemática y la adopción de las mejores prácticas, se ha expandido globalmente en la última década. Muchos de los proyectos en marcha alrededor del mundo aspiran a cubrir distintas necesidades y objetivos, en contextos diferentes, con resultados y repercusiones excepcionales. Este manual proporciona información valiosa para cualquiera interesado en el benchmarking en la industria del agua. El texto está dirigido a prestadores que están valorando unirse a un proyecto de benchmarking, profesionales experimentados responsables de organizar ejercicios de benchmarking, consultores, reguladores e investigadores. El documento se presenta con un claro enfoque práctico y puede utilizarse como una guía sobre cómo hacer benchmarking, presentada desde distintos puntos de vista (participantes, organizadores, supervisores). El lector obtendrá una visión aplicada en prácticas reales de benchmarking y se beneficiará de la experiencia ganada en algunos de los proyectos de benchmarking líderes en la industria del agua (incluyendo los esfuerzos de benchmarking de la IWA-WSAA, la European Benchmarking Cooperation y muchos proyectos de benchmarking realizados en Austria y en Europa Central). Este manual también presenta el nuevo marco de trabajo de benchmarking de la IWA, que busca armonizar los términos utilizados para describir las prácticas de benchmarking e indicadores de desempeño en la industria del agua, garantizando una comunicación más fluida y eficiente. Este Manual de Buenas Prácticas ha sido editado por el Grupo de Especialistas en Benchmarking y Evaluación del Desempeño de la IWA y co-publicado con la AWWA e IWA Publishing" |
| 540 ## - TERMS GOVERNING USE AND REPRODUCTION NOTE |
|---|
| Terms governing use and reproduction |
All rights reserved |
| Uniform Resource Identifier |
<a href="http://oapen.org/content/about-rights">http://oapen.org/content/about-rights</a> |
| 546 ## - LANGUAGE NOTE |
|---|
| Language note |
Spanish; Castilian |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Industrial applications of scientific research & technological innovation |
| Source of heading or term |
bicssc |
| 9 (RLIN) |
1050576 |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Water supply & treatment |
| Source of heading or term |
bicssc |
| 9 (RLIN) |
837879 |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
benchmarking |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
services |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
water |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Cabrera jr., Enrique |
| Relator code |
aut |
| 9 (RLIN) |
1630797 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Haskins, Scott |
| Relator code |
aut |
| 9 (RLIN) |
1630794 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Theuretzbacher-Fritz, Heimo |
| Relator code |
aut |
| 9 (RLIN) |
1630795 |
| 793 0# - |
|---|
| -- |
OAPEN Library. |
| 856 40 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Uniform Resource Identifier |
<a href="http://library.oapen.org/handle/20.500.12657/30979">http://library.oapen.org/handle/20.500.12657/30979</a> |
| -- |
0 |
| Public note |
Free-to-read: OAPEN Library: description of the publication |
| 856 40 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Uniform Resource Identifier |
<a href="https://library.oapen.org/bitstream/id/71230a8d-b623-4da7-8ef0-25e0f2bfeb0b/640695.pdf">https://library.oapen.org/bitstream/id/71230a8d-b623-4da7-8ef0-25e0f2bfeb0b/640695.pdf</a> |
| -- |
0 |
| Public note |
Free-to-read: OAPEN Library, download the publication |
