MARC details
| 000 -LEADER |
|---|
| fixed length control field |
03006naaaa2200493uu 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
https://library.oapen.org/handle/20.500.12657/46838 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20220714215714.0 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
978-981-33-4126-5 |
| 024 7# - OTHER STANDARD IDENTIFIER |
|---|
| Standard number or code |
10.1007/978-981-33-4126-5 |
| Terms of availability |
doi |
| 041 0# - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
English |
| 042 ## - AUTHENTICATION CODE |
|---|
| Authentication code |
dc |
| 072 #7 - SUBJECT CATEGORY CODE |
|---|
| Subject category code |
KJMV2 |
| Source |
bicssc |
| 072 #7 - SUBJECT CATEGORY CODE |
|---|
| Subject category code |
KJ |
| Source |
bicssc |
| 072 #7 - SUBJECT CATEGORY CODE |
|---|
| Subject category code |
KNS |
| Source |
bicssc |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Lee, Jungwoo |
| Relator code |
edt |
| 9 (RLIN) |
1284302 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
The Future of Service Post-COVID-19 Pandemic, Volume 1 : Rapid Adoption of Digital Service Technology |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Name of publisher, distributor, etc |
Springer Nature |
| Date of publication, distribution, etc |
2021 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
1 electronic resource (225 p.) |
| 506 0# - RESTRICTIONS ON ACCESS NOTE |
|---|
| Terms governing access |
Open Access |
| Source of term |
star |
| Standardized terminology for access restriction |
Unrestricted online access |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc |
This open access book is geared towards providing insights and stimulating new thinking about the changing nature of services, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on digital service technology. This book serves as a useful resource for business practitioners and academics in the areas of service and human resource management. Each chapter deals with specific current issues within these industries due to COVID-19 and issues that will come up post-pandemic. As COVID-19 is expected introduce novel methods to the service sector, such as untact service, telecommuting, alternative work arrangements, job crafting, and new work skills, digital technology is becoming more important than ever before. This books provides a range of examples and cases to elaborate on the effective application of digital service technology in order for businesses to stay relevant in the current climate. |
| 536 ## - FUNDING INFORMATION NOTE |
|---|
| Text of note |
Kyoto University |
| 540 ## - TERMS GOVERNING USE AND REPRODUCTION NOTE |
|---|
| Terms governing use and reproduction |
Creative Commons |
| -- |
by-nc-nd/4.0/ |
| -- |
cc |
| -- |
http://creativecommons.org/licenses/by-nc-nd/4.0/ |
| 546 ## - LANGUAGE NOTE |
|---|
| Language note |
English |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Personnel & human resources management |
| Source of heading or term |
bicssc |
| 9 (RLIN) |
371713 |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Business & management |
| Source of heading or term |
bicssc |
| 9 (RLIN) |
850972 |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Service industries |
| Source of heading or term |
bicssc |
| 9 (RLIN) |
70443 |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
Human Resource Management |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
Business and Management, general |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
Services |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
Innovation and Technology Management |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
COVID-19 Post-pandemic Service Industry |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
Service Management |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
Digital Transformation of the Service Sector |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
Changes in the Nature of Services in the East |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
Open access |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
Personnel & human resources management |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
Business & Management |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
Hospitality & service industries |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Han, Spring H. |
| Relator code |
edt |
| 9 (RLIN) |
1284303 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Lee, Jungwoo |
| Relator code |
oth |
| 9 (RLIN) |
1284302 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Han, Spring H. |
| Relator code |
oth |
| 9 (RLIN) |
1284303 |
| 856 40 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Host name |
www.oapen.org |
| Uniform Resource Identifier |
<a href="https://library.oapen.org/bitstream/id/613e4dfd-930a-4577-8ef2-eff334d01d21/2021_Book_TheFutureOfServicePost-COVID-1.pdf">https://library.oapen.org/bitstream/id/613e4dfd-930a-4577-8ef2-eff334d01d21/2021_Book_TheFutureOfServicePost-COVID-1.pdf</a> |
| -- |
0 |
| Public note |
OAPEN Library: download the publication |
| 856 40 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Host name |
www.oapen.org |
| Uniform Resource Identifier |
<a href="https://library.oapen.org/handle/20.500.12657/46838">https://library.oapen.org/handle/20.500.12657/46838</a> |
| -- |
0 |
| Public note |
OAPEN Library: description of the publication |
