MARC details
| 000 -LEADER |
|---|
| fixed length control field |
03261naaaa2200565uu 4500 |
| 001 - CONTROL NUMBER |
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| control field |
https://directory.doabooks.org/handle/20.500.12854/67995 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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| control field |
20220714171153.0 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
978-3-030-67338-3 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9783030673383 |
| 024 7# - OTHER STANDARD IDENTIFIER |
|---|
| Standard number or code |
10.1007/978-3-030-67338-3 |
| Terms of availability |
doi |
| 041 0# - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
English |
| 042 ## - AUTHENTICATION CODE |
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| Authentication code |
dc |
| 072 #7 - SUBJECT CATEGORY CODE |
|---|
| Subject category code |
KJSM |
| Source |
bicssc |
| 072 #7 - SUBJECT CATEGORY CODE |
|---|
| Subject category code |
KJM |
| Source |
bicssc |
| 072 #7 - SUBJECT CATEGORY CODE |
|---|
| Subject category code |
KJC |
| Source |
bicssc |
| 072 #7 - SUBJECT CATEGORY CODE |
|---|
| Subject category code |
KJMP |
| Source |
bicssc |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Deszczyński, Bartosz |
| Relator code |
auth |
| 9 (RLIN) |
1282834 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Firm Competitive Advantage Through Relationship Management : A Theory for Successful Sustainable Growth |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Name of publisher, distributor, etc |
Springer Nature |
| Date of publication, distribution, etc |
2021 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
1 electronic resource (279 p.) |
| 506 0# - RESTRICTIONS ON ACCESS NOTE |
|---|
| Terms governing access |
Open Access |
| Source of term |
star |
| Standardized terminology for access restriction |
Unrestricted online access |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc |
Relationship management (RM) is an essential part of business, but its success as a business model can be hard to measure, with some firms embracing a model that is truly relationship-orientated, while others claim to be relationship-orientated but in fact prefer transactional short-term gain. This open access book aims to develop a mid-range theory of relationship management, examining truly relationship-orientated firms to discover not only what qualities these firms have that make them successful at the RM model, but also what benefits this model has for the firm. It addresses questions like how RM-mature companies achieve and sustain competitive advantage, and what determines the scale and scope of these firms, illustrating with case studies. This book will be of interest to scholars studying leadership and strategy, especially those interested in relationship management, business ethics and corporate social responsibility. It will also be of interest to professionals looking to develop their understanding of relationship management. |
| 536 ## - FUNDING INFORMATION NOTE |
|---|
| Text of note |
Politechnika Poznańska |
| 540 ## - TERMS GOVERNING USE AND REPRODUCTION NOTE |
|---|
| Terms governing use and reproduction |
Creative Commons |
| -- |
https://creativecommons.org/licenses/by/4.0/ |
| -- |
cc |
| -- |
https://creativecommons.org/licenses/by/4.0/ |
| 546 ## - LANGUAGE NOTE |
|---|
| Language note |
English |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Market research |
| Source of heading or term |
bicssc |
| 9 (RLIN) |
898672 |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Management & management techniques |
| Source of heading or term |
bicssc |
| 9 (RLIN) |
850041 |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Business strategy |
| Source of heading or term |
bicssc |
| 9 (RLIN) |
843589 |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Project management |
| Source of heading or term |
bicssc |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
Customer Relationship Management |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
Management |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
Business Strategy/Leadership |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
Project Management |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
Business Strategy and Leadership |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
relationship management |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
business ethics |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
corporate social responsibility |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
strategy |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
leadership |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
Resource-Advantage Theory |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
value creation |
| 653 ## - INDEX TERM--UNCONTROLLED |
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| Uncontrolled term |
Service Profit Chain |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
Open Access |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
Customer services |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
Management & management techniques |
| 653 ## - INDEX TERM--UNCONTROLLED |
|---|
| Uncontrolled term |
Business strategy |
| 856 40 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Host name |
www.oapen.org |
| Uniform Resource Identifier |
<a href="https://library.oapen.org/bitstream/20.500.12657/48247/1/9783030673383.pdf">https://library.oapen.org/bitstream/20.500.12657/48247/1/9783030673383.pdf</a> |
| -- |
0 |
| Public note |
DOAB: download the publication |
| 856 40 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Host name |
www.oapen.org |
| Uniform Resource Identifier |
<a href="https://library.oapen.org/bitstream/20.500.12657/48247/1/9783030673383.pdf">https://library.oapen.org/bitstream/20.500.12657/48247/1/9783030673383.pdf</a> |
| -- |
0 |
| Public note |
DOAB: download the publication |
| 856 40 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Host name |
www.oapen.org |
| Uniform Resource Identifier |
<a href="https://directory.doabooks.org/handle/20.500.12854/67995">https://directory.doabooks.org/handle/20.500.12854/67995</a> |
| -- |
0 |
| Public note |
DOAB: description of the publication |
