MARC details
| 000 -LEADER |
|---|
| fixed length control field |
06087cam a2200805Ii 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
ocn973187067 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
OCoLC |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20220712050502.0 |
| 006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS--GENERAL INFORMATION |
|---|
| fixed length control field |
m o d |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION |
|---|
| fixed length control field |
cr bn||||||||| |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
170218s2017 ilua obf 001 0 eng d |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
EBLCP |
| Language of cataloging |
eng |
| Description conventions |
rda |
| -- |
pn |
| Transcribing agency |
EBLCP |
| Modifying agency |
YDX |
| -- |
N$T |
| -- |
TEFOD |
| -- |
MERUC |
| -- |
NHM |
| -- |
OCLCQ |
| -- |
BUF |
| -- |
SNK |
| -- |
DKU |
| -- |
AUW |
| -- |
MHW |
| -- |
IGB |
| -- |
D6H |
| -- |
HCO |
| -- |
VTS |
| -- |
AGLDB |
| -- |
OCLCQ |
| -- |
G3B |
| -- |
S8J |
| -- |
S9I |
| -- |
STF |
| -- |
CAUOI |
| -- |
KL8 |
| -- |
OCLCQ |
| -- |
M8D |
| -- |
MZB |
| -- |
OCLCQ |
| -- |
OCLCO |
| 019 ## - |
|---|
| -- |
973146102 |
| -- |
973831571 |
| -- |
974747324 |
| -- |
974976734 |
| -- |
975036260 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9780838915264 |
| Qualifying information |
(electronic book ; |
| -- |
PDF) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0838915264 |
| Qualifying information |
(electronic book ; |
| -- |
PDF) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9780838915271 |
| Qualifying information |
(electronic book ; |
| -- |
ePub) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0838915272 |
| Qualifying information |
(electronic book ; |
| -- |
ePub) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9780838915288 |
| Qualifying information |
(electronic book ; |
| -- |
Kindle) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0838915280 |
| Qualifying information |
(electronic book ; |
| -- |
Kindle) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| Cancelled/invalid ISBN |
9780838914953 |
| Qualifying information |
(paperback ; |
| -- |
alkaline paper) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| Cancelled/invalid ISBN |
0838914950 |
| Qualifying information |
(paperback ; |
| -- |
alkaline paper) |
| 029 1# - (OCLC) |
|---|
| OCLC library identifier |
AU@ |
| System control number |
000060792562 |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
(OCoLC)973187067 |
| Canceled/invalid control number |
(OCoLC)973146102 |
| -- |
(OCoLC)973831571 |
| -- |
(OCoLC)974747324 |
| -- |
(OCoLC)974976734 |
| -- |
(OCoLC)975036260 |
| 037 ## - SOURCE OF ACQUISITION |
|---|
| Stock number |
BA204790-8A44-47C1-A2AE-7A4FCAC35133 |
| Source of stock number/acquisition |
OverDrive, Inc. |
| Note |
http://www.overdrive.com |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
Z682.35.C66 |
| Item number |
S64 2017 |
| 072 #7 - SUBJECT CATEGORY CODE |
|---|
| Subject category code |
LAN |
| Subject category code subdivision |
025000 |
| Source |
bisacsh |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
023/.9 |
| Edition number |
23 |
| 084 ## - OTHER CLASSIFICATION NUMBER |
|---|
| Classification number |
LAN025000 |
| Source of number |
bisacsh |
| 049 ## - LOCAL HOLDINGS (OCLC) |
|---|
| Holding library |
MAIN |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Soehner, Catherine, |
| Relator term |
author. |
| 9 (RLIN) |
1147149 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Effective difficult conversations : |
| Remainder of title |
a step-by-step guide / |
| Statement of responsibility, etc |
Catherine B. Soehner and Ann Darling. |
| 264 #1 - |
|---|
| -- |
Chicago : |
| -- |
ALA Editions, an imprint of the American Library Association, |
| -- |
2017. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
1 online resource (xiv, 111 pages) : |
| Other physical details |
illustrations |
| 336 ## - |
|---|
| -- |
text |
| -- |
txt |
| -- |
rdacontent |
| 337 ## - |
|---|
| -- |
computer |
| -- |
c |
| -- |
rdamedia |
| 338 ## - |
|---|
| -- |
online resource |
| -- |
cr |
| -- |
rdacarrier |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc |
Includes bibliographical references (pages 103-104) and index. |
| 588 0# - |
|---|
| -- |
Print version record. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc |
Illustrated with real-world examples of both successful and unsuccessful difficult conversations, this book will serve as an important leadership tool for handling change and conflicts in the library workplace. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc |
"In an information landscape where change is the status quo, difficult conversations come with the territory. Being a library leader means knowing how to confidently steer these conversations so that they lead to productive results instead of hurt feelings, resentment, or worse. Employees in a library will also encounter conflict, especially during times of change. Using a step-by-step process, this book walks readers through learning the skills to have effective difficult conversations that hold themselves and others accountable. Practice activities throughout the book will help readers feel prepared beforehand. After reading this book, library directors, managers, administrators, and team leaders will feel empowered to proactively identify situations that require an intervention in order to: avoid unnecessary complications or confrontations down the line; prepare for and initiate a difficult conversation, balancing a clear message with compassion to successfully manage change or handle personnel issues; diffuse volatile emotions by maintaining a calm, measured approach; and follow up a difficult conversation in writing, keeping the lines of communication open to ensure a way forward. Illustrated with real-world examples of both successful and unsuccessful difficult conversations, this book will serve as an important leadership tool for handling change and conflicts in the library workplace."--Provided by publisher. |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Difficult conversations defined -- Getting clear -- Gathering resources -- Clarifying the message -- During the conversation -- You're not finished until you write it up -- Keep up the good work -- Coworkers -- A brief note about change management -- Managing up: how to have difficult conversations with your boss. |
| 590 ## - LOCAL NOTE (RLIN) |
|---|
| Local note |
eBooks on EBSCOhost |
| Provenance (VM) [OBSOLETE] |
EBSCO eBook Subscription Academic Collection - Worldwide |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Library personnel management |
| Form subdivision |
Handbooks, manuals, etc. |
| 9 (RLIN) |
264668 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Conflict management |
| Form subdivision |
Handbooks, manuals, etc. |
| 9 (RLIN) |
156940 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Communication in library administration |
| Form subdivision |
Handbooks, manuals, etc. |
| 9 (RLIN) |
1147150 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Business communication |
| Form subdivision |
Handbooks, manuals, etc. |
| 9 (RLIN) |
1147151 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Interpersonal communication |
| Form subdivision |
Handbooks, manuals, etc. |
| 9 (RLIN) |
207830 |
| 650 #6 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Bibliothèques |
| General subdivision |
Personnel |
| -- |
Direction |
| Form subdivision |
Guides, manuels, etc. |
| 9 (RLIN) |
1011746 |
| 650 #6 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Gestion des conflits |
| Form subdivision |
Guides, manuels, etc. |
| 9 (RLIN) |
1043267 |
| 650 #6 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Communication dans l'administration des bibliothèques |
| Form subdivision |
Guides, manuels, etc. |
| 9 (RLIN) |
1147152 |
| 650 #6 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Communication dans l'entreprise |
| Form subdivision |
Guides, manuels, etc. |
| 9 (RLIN) |
1147153 |
| 650 #6 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Communication interpersonnelle |
| Form subdivision |
Guides, manuels, etc. |
| 9 (RLIN) |
1127963 |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
LANGUAGE ARTS & DISCIPLINES |
| General subdivision |
Library & Information Science |
| -- |
General. |
| Source of heading or term |
bisacsh |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Business communication. |
| Source of heading or term |
fast |
| -- |
(OCoLC)fst00842419 |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Communication in library administration. |
| Source of heading or term |
fast |
| -- |
(OCoLC)fst00870165 |
| 9 (RLIN) |
196586 |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Conflict management. |
| Source of heading or term |
fast |
| -- |
(OCoLC)fst00874778 |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Interpersonal communication. |
| Source of heading or term |
fast |
| -- |
(OCoLC)fst00977344 |
| 9 (RLIN) |
33701 |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Library personnel management. |
| Source of heading or term |
fast |
| -- |
(OCoLC)fst00997874 |
| 9 (RLIN) |
231408 |
| 655 #0 - INDEX TERM--GENRE/FORM |
|---|
| Genre/form data or focus term |
Electronic books. |
| 655 #4 - INDEX TERM--GENRE/FORM |
|---|
| Genre/form data or focus term |
Electronic books. |
| 655 #7 - INDEX TERM--GENRE/FORM |
|---|
| Genre/form data or focus term |
Handbooks and manuals. |
| Source of term |
fast |
| -- |
(OCoLC)fst01423877 |
| 9 (RLIN) |
33825 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Darling, Ann |
| Fuller form of name |
(Ann L.), |
| Relator term |
author. |
| 9 (RLIN) |
1147154 |
| 776 08 - ADDITIONAL PHYSICAL FORM ENTRY |
|---|
| Display text |
Print version: |
| Main entry heading |
Soehner, Catherine. |
| Title |
Effective difficult conversations. |
| Place, publisher, and date of publication |
Chicago : ALA Editions, an imprint of the American Library Association, 2017 |
| International Standard Book Number |
9780838914953 |
| Record control number |
(DLC) 2016038069 |
| -- |
(OCoLC)962068547 |
| 856 40 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Uniform Resource Identifier |
<a href="https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1469009">https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1469009</a> |
| 938 ## - |
|---|
| -- |
ProQuest Ebook Central |
| -- |
EBLB |
| -- |
EBL4805356 |
| 938 ## - |
|---|
| -- |
EBSCOhost |
| -- |
EBSC |
| -- |
1469009 |
| 938 ## - |
|---|
| -- |
YBP Library Services |
| -- |
YANK |
| -- |
13506331 |
| 938 ## - |
|---|
| -- |
YBP Library Services |
| -- |
YANK |
| -- |
13508632 |
| 994 ## - |
|---|
| -- |
92 |
| -- |
INOPJ |
