Emotional labor in the 21st century diverse perspectives on the psychology of emotion regulation at work
Emotional labor in the 21st century diverse perspectives on the psychology of emotion regulation at work
- London Routledge 2013
- xix,323p.
- Organization and management ; 48 .
Includes bibliographical references and index.
"This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The concept of emotional labor was first proposed by Dr. Arlie Russell Hochschild (1983), who defined it as "the management of feeling to create a publicly observable facial and bodily display" (p. 7) for a wage. A basic assumption of emotional labor theory is that many jobs (e.g., customer service, healthcare, team-based work, management) have interpersonal, and thus emotional, requirements and that well-being and effectiveness in these jobs is determined, in part, by a person's ability to meet these requirements"--
9781848729490
Nonverbal communication in the workplace.
Employees--Attitudes.
Customer relations.
Interpersonal relations.
Psychology, Industrial.
PSYCHOLOGY / Industrial & Organizational Psychology.
BUSINESS & ECONOMICS / Management.
331.256 / EM-
Includes bibliographical references and index.
"This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The concept of emotional labor was first proposed by Dr. Arlie Russell Hochschild (1983), who defined it as "the management of feeling to create a publicly observable facial and bodily display" (p. 7) for a wage. A basic assumption of emotional labor theory is that many jobs (e.g., customer service, healthcare, team-based work, management) have interpersonal, and thus emotional, requirements and that well-being and effectiveness in these jobs is determined, in part, by a person's ability to meet these requirements"--
9781848729490
Nonverbal communication in the workplace.
Employees--Attitudes.
Customer relations.
Interpersonal relations.
Psychology, Industrial.
PSYCHOLOGY / Industrial & Organizational Psychology.
BUSINESS & ECONOMICS / Management.
331.256 / EM-