Going live : starting and running a virtual reference service /
Coffman, Steve.
Going live : starting and running a virtual reference service / Steve Coffman ; with contributions by Michelle Fiander, Kay Henshall, and Bernie Sloan. - Chicago : American Library Association, 2003. - 1 online resource (viii, 182 pages)
Includes bibliographical references (pages 157-176) and index.
Reference the first 100 years -- Getting started : designing virtual reference systems -- Managing virtual reference services -- Marketing virtual reference services -- Where do we go from here?
If your customers don't sleep, why should your reference service? Online library reference services available 24/7 are offered in a growing number of institutions. With many models to choose from and more details to be worked out, it is a critical time for librarians to assess their patrons' needs and market their services to address these needs. Collecting and documenting what thousands of virtual reference librarians have learned over the past few years, this comprehensive guide provides a needed overview to help new and aspiring virtual reference library departments—and their directors and.
0838999301 (electronic bk.) 9780838999301 (electronic bk.) 9780838908501 (alk. paper) 0838908500 (alk. paper)
Electronic reference services (Libraries)
Internet in library reference services.
Bibliothèques--Services de référence électroniques.
Internet dans les services de référence (Bibliothèques)
LANGUAGE ARTS & DISCIPLINES--Library & Information Science--General.
Electronic reference services (Libraries)
Internet in library reference services.
Inlichtingenwerk (dienstverlening)
Digitale bibliotheken.
Serviço de referência.
Internet.
Electronic books.
Electronic books.
Z711.45 / .C64 2003eb
025.5/24
Going live : starting and running a virtual reference service / Steve Coffman ; with contributions by Michelle Fiander, Kay Henshall, and Bernie Sloan. - Chicago : American Library Association, 2003. - 1 online resource (viii, 182 pages)
Includes bibliographical references (pages 157-176) and index.
Reference the first 100 years -- Getting started : designing virtual reference systems -- Managing virtual reference services -- Marketing virtual reference services -- Where do we go from here?
If your customers don't sleep, why should your reference service? Online library reference services available 24/7 are offered in a growing number of institutions. With many models to choose from and more details to be worked out, it is a critical time for librarians to assess their patrons' needs and market their services to address these needs. Collecting and documenting what thousands of virtual reference librarians have learned over the past few years, this comprehensive guide provides a needed overview to help new and aspiring virtual reference library departments—and their directors and.
0838999301 (electronic bk.) 9780838999301 (electronic bk.) 9780838908501 (alk. paper) 0838908500 (alk. paper)
Electronic reference services (Libraries)
Internet in library reference services.
Bibliothèques--Services de référence électroniques.
Internet dans les services de référence (Bibliothèques)
LANGUAGE ARTS & DISCIPLINES--Library & Information Science--General.
Electronic reference services (Libraries)
Internet in library reference services.
Inlichtingenwerk (dienstverlening)
Digitale bibliotheken.
Serviço de referência.
Internet.
Electronic books.
Electronic books.
Z711.45 / .C64 2003eb
025.5/24