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Patron behavior in libraries : a handbook of positive approaches to negative situations / [edited by] Beth McNeil and Denise J. Johnson. - Chicago : American Library Association, 1996. - 1 online resource (viii, 160 pages) - ALA editions . - ALA editions. .

Includes bibliographical references and index.

Down and out in the reading room : the homeless in the public library / Bruce A. Shuman -- Mentally ill patrons / Charles A. Salter and Jeffrey L. Salter -- Opposites attract : young adults and libraries / Patrick Jones -- Older adults : problems and needs / Linda Marie Golian and Linda Lou Wiler -- Deinstitutionalized and disabled patrons : opportunities and solutions / Fay Zipkowitz -- Problems with patrons in the academic library / Emerita M. Cuesta -- Crime in academic libraries / Mary M. Harrison, Alison Armstrong, and David Hollenbeck -- Legal issues regarding library patrons / Katherine Malmquist -- Sexual harassment in the library ; Sexual behavior in libraries / Denise J. Johnson -- Active listening : alleviating patron problems through communication / Nathan M. Smith -- Developing and implementing a patron behavior policy / Linda A. Morrissett -- Literature on library patrons : an annotated guide / Beth McNeil.

Use copy


Electronic reproduction.
[Place of publication not identified] :
HathiTrust Digital Library,
2010.


Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002.
http://purl.oclc.org/DLF/benchrepro0212


English.

ISBN: 0585318697 (electronic bk.) 9780585318691 (electronic bk.)

LCCN: 95040639

Subjects--Topical Terms:
Public services (Libraries)--United States.
Libraries--Security measures--United States.
Libraries.
Libraries.
Libraries
Social Behavior Disorders
Library Services
Security Measures
Bibliothèques--Services aux usagers--États-Unis.
Bibliothèques--Sécurité--Mesures--États-Unis.
Bibliothèques.
libraries (buildings)
LANGUAGE ARTS & DISCIPLINES--Library & Information Science--General.
Libraries--Security measures.
Public services (Libraries)
Bibliotheekgebruikers.
Gedragsregels.
Library & Information Science.
Social Sciences.
Bibliothèques--Services aux publics--États-Unis.
Bibliothèques--Mesures de sûreté--États-Unis.

Subjects--Geographic Terms:
United States.

Subjects--Index Terms: Libraries Management

Index Terms--Genre/Form:
Electronic books.
Electronic books.

LC Class. No.: Z711 / .P338 1996eb

Dewey Class. No.: 025.5

National Library of Medicine Call No.: Z 711 / P314 1996