Leading libraries : how to create a service culture /
VanDuinkerken, Wyoma,
Leading libraries : how to create a service culture / Wyoma vanDuinkerken and Wendi Arant Kaspar. - 1 online resource
Includes bibliographical references and index.
Leadership theories : traditional and transformational -- Service leadership and its paradigm in libraries -- Conscientiousness as the foundation -- Building rapport -- Balancing encouragement and accountability -- Innovation and evolving service -- Strategic planning : the practice of innovation and strategic thinking -- Sustaining service as a value -- Formalizing service leadership in libraries : embedding processes and policies -- Service leadership in libraries.
This valuable resource gathers the principles and best practices of leadership, and points the way towards creating a service culture that makes every staff member a library leader.
English.
9780838913161 (electronic bk.) 0838913164 (electronic bk.) 9780838913178 (electronic bk.) 0838913172 (electronic bk.) 0838913121 9780838913123 0838913180 9780838913185 (Kindle)
5D80F004-C13D-407B-BE45-CE779F267D37 OverDrive, Inc. http://www.overdrive.com
Public services (Libraries)
Library personnel management.
Leadership.
Libraries--Customer services.
Customer relations.
Leadership
Bibliothèques--Services aux usagers.
Bibliothèques--Personnel--Direction.
Leadership.
LANGUAGE ARTS & DISCIPLINES--Library & Information Science--General.
Libraries--Customer services
Customer relations.
Leadership.
Library personnel management.
Public services (Libraries)
Electronic books.
Electronic books.
Z711
025.5
Leading libraries : how to create a service culture / Wyoma vanDuinkerken and Wendi Arant Kaspar. - 1 online resource
Includes bibliographical references and index.
Leadership theories : traditional and transformational -- Service leadership and its paradigm in libraries -- Conscientiousness as the foundation -- Building rapport -- Balancing encouragement and accountability -- Innovation and evolving service -- Strategic planning : the practice of innovation and strategic thinking -- Sustaining service as a value -- Formalizing service leadership in libraries : embedding processes and policies -- Service leadership in libraries.
This valuable resource gathers the principles and best practices of leadership, and points the way towards creating a service culture that makes every staff member a library leader.
English.
9780838913161 (electronic bk.) 0838913164 (electronic bk.) 9780838913178 (electronic bk.) 0838913172 (electronic bk.) 0838913121 9780838913123 0838913180 9780838913185 (Kindle)
5D80F004-C13D-407B-BE45-CE779F267D37 OverDrive, Inc. http://www.overdrive.com
Public services (Libraries)
Library personnel management.
Leadership.
Libraries--Customer services.
Customer relations.
Leadership
Bibliothèques--Services aux usagers.
Bibliothèques--Personnel--Direction.
Leadership.
LANGUAGE ARTS & DISCIPLINES--Library & Information Science--General.
Libraries--Customer services
Customer relations.
Leadership.
Library personnel management.
Public services (Libraries)
Electronic books.
Electronic books.
Z711
025.5