Quality in audiology : design and implementation of the patient experience /
Taylor, Brian, 1966-
Quality in audiology : design and implementation of the patient experience / Brian Taylor. - 1 online resource (332 pages) : illustrations
Includes bibliographical references at the end of each chapters and index.
Quality and the patient experience -- The three essentials of quality in audiology -- Best practices and outcome measures in the clinic -- Quality in action at the front desk -- Quality in the business suite.
Provides a detailed road map for how both clinicians and business managers alike can apply various components of Six Sigma, Total Quality Management and other quality initiatives to improve both the delivery of services to patients and the overall performance of their practice. It covers everything from the reception area to the marketing and operations of the practice. This book provides readers with several tools as well as a step-by-step plan for improving quality across all facets of their practice.
9781597566728 (electronic bk.) 1597566721 (electronic bk.) 1597564729 9781597564724
2013006765
Audiology.
Hearing aids.
Audiology
Quality of Health Care
Practice Management--organization & administration
Hearing Aids
Audiologie.
Prothèses auditives.
MEDICAL--Surgery--General.
Audiology.
Hearing aids.
Electronic books.
Electronic books.
RF290 / .T395 2013eb
617.8
WV 270
Quality in audiology : design and implementation of the patient experience / Brian Taylor. - 1 online resource (332 pages) : illustrations
Includes bibliographical references at the end of each chapters and index.
Quality and the patient experience -- The three essentials of quality in audiology -- Best practices and outcome measures in the clinic -- Quality in action at the front desk -- Quality in the business suite.
Provides a detailed road map for how both clinicians and business managers alike can apply various components of Six Sigma, Total Quality Management and other quality initiatives to improve both the delivery of services to patients and the overall performance of their practice. It covers everything from the reception area to the marketing and operations of the practice. This book provides readers with several tools as well as a step-by-step plan for improving quality across all facets of their practice.
9781597566728 (electronic bk.) 1597566721 (electronic bk.) 1597564729 9781597564724
2013006765
Audiology.
Hearing aids.
Audiology
Quality of Health Care
Practice Management--organization & administration
Hearing Aids
Audiologie.
Prothèses auditives.
MEDICAL--Surgery--General.
Audiology.
Hearing aids.
Electronic books.
Electronic books.
RF290 / .T395 2013eb
617.8
WV 270