Managing stress and conflict in libraries /
Pantry, Sheila.
Managing stress and conflict in libraries / Sheila Pantry. - 1 online resource (xv, 140 pages)
Includes bibliographical references (pages 111-120) and index.
Acknowledgements -- Glossary -- Introduction -- 1. Current concerns worldwide -- 2. Are you at risk? -- 3, The business case -- 4. Risk assessment -- 5. Carrying out risk assessments -- 6. Advice, guidance and legislation galore -- 7. Now is the time for you to act! -- 8. Dealing with aggression and violence -- 9. Support you can expect after an incident -- 10. You are not alone -- Appendices -- Index.
Use copy
"This book defines clearly what should and should not be tolerated in a healthy and safe working environment, and introduces the reporting procedures and communication skills leading to conflict resolution, enabling both employees and managers to consider situations consistently, based on risk assessment previously carried out." "Also included are case studies, a glossary of health and safety terms, and sources of further information, including relevant legislation. This book is essential reading for employees at all levels, and also for managers, team leaders, supervisors, personnel and human resources staff, complaints officers, union officers and anyone else in the information organization who may be called upon to deal with people."--Jacket
Electronic reproduction.
[Place of publication not identified] :
HathiTrust Digital Library,
2010.
Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002.
http://purl.oclc.org/DLF/benchrepro0212
9781856049917 (electronic bk.) 1856049914 (electronic bk.)
9781856049917 Ingram Content Group
GBC1C2246 bnb
020152049 Uk
Library personnel management.
Library employees--Job stress.
Stress management.
Interpersonal conflict.
Conflict management.
Bibliothèques--Personnel--Direction.
Bibliothèques--Personnel--Stress dû au travail.
Gestion du stress.
Conflit interpersonnel.
Gestion des conflits.
LANGUAGE ARTS & DISCIPLINES--Library & Information Science--General.
Bibliothèques.
Services d'information.
Stress.
Conditions de travail.
Hygiène du travail.
Sécurité du travail.
Conflict management.
Interpersonal conflict.
Library personnel management.
Stress management.
Bibliothek--Stressbewältigung--Ratgeber.
Stressbewältigung--Bibliothek--Ratgeber.
Bibliothek--Konfliktbewältigung--Ratgeber.
Konfliktbewältigung--Bibliothek--Ratgeber.
Electronic books.
Z682 / .P33 2007eb
023.9
Managing stress and conflict in libraries / Sheila Pantry. - 1 online resource (xv, 140 pages)
Includes bibliographical references (pages 111-120) and index.
Acknowledgements -- Glossary -- Introduction -- 1. Current concerns worldwide -- 2. Are you at risk? -- 3, The business case -- 4. Risk assessment -- 5. Carrying out risk assessments -- 6. Advice, guidance and legislation galore -- 7. Now is the time for you to act! -- 8. Dealing with aggression and violence -- 9. Support you can expect after an incident -- 10. You are not alone -- Appendices -- Index.
Use copy
"This book defines clearly what should and should not be tolerated in a healthy and safe working environment, and introduces the reporting procedures and communication skills leading to conflict resolution, enabling both employees and managers to consider situations consistently, based on risk assessment previously carried out." "Also included are case studies, a glossary of health and safety terms, and sources of further information, including relevant legislation. This book is essential reading for employees at all levels, and also for managers, team leaders, supervisors, personnel and human resources staff, complaints officers, union officers and anyone else in the information organization who may be called upon to deal with people."--Jacket
Electronic reproduction.
[Place of publication not identified] :
HathiTrust Digital Library,
2010.
Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002.
http://purl.oclc.org/DLF/benchrepro0212
9781856049917 (electronic bk.) 1856049914 (electronic bk.)
9781856049917 Ingram Content Group
GBC1C2246 bnb
020152049 Uk
Library personnel management.
Library employees--Job stress.
Stress management.
Interpersonal conflict.
Conflict management.
Bibliothèques--Personnel--Direction.
Bibliothèques--Personnel--Stress dû au travail.
Gestion du stress.
Conflit interpersonnel.
Gestion des conflits.
LANGUAGE ARTS & DISCIPLINES--Library & Information Science--General.
Bibliothèques.
Services d'information.
Stress.
Conditions de travail.
Hygiène du travail.
Sécurité du travail.
Conflict management.
Interpersonal conflict.
Library personnel management.
Stress management.
Bibliothek--Stressbewältigung--Ratgeber.
Stressbewältigung--Bibliothek--Ratgeber.
Bibliothek--Konfliktbewältigung--Ratgeber.
Konfliktbewältigung--Bibliothek--Ratgeber.
Electronic books.
Z682 / .P33 2007eb
023.9