Responding to crisis : a rhetorical approach to crisis communication / edited by Dan P. Millar, Robert L. Heath.

Includes bibliographical references (pages 347-368) and indexes.

A Rhetorical Approach to Crisis Communication: Management, Communication Processes, and Strategic Responses / Robert L. Heath and Dan P. Millar -- Exposing the Errors: An Examination of the Nature of Organizational Crises / Dan P. Millar -- Crisis Preparation: Planning for the Inevitable / Robert L. Heath -- Crisis Management: Toward a Multidimensional Model of Public Relations / Don W. Stacks -- Constructing Response During Uncertainty: Organizing for Crisis / Teresa L. Holder -- Reframing the Organizational Exigency: Taking a New Approach in Crisis Research / Curt Bechler -- Burkian Counternature and the Vigilant Response: An Anticipatory Model of Crisis Management and Technology / Bolanle A. Olaniran and David E. Williams -- Reasoned Action in Crisis Communication: An Attribution Theory-Based Approach to Crisis Management / W. Timothy Coombs and Sherry J. Holladay -- A Model for Crisis Management / Jennifer L. Borda and Susan Mackey-Kallis -- Patterns of Conflict Preceding a Crisis: A Case Study Analysis / Martha Dunagin Saunders -- Crisis Response: The Time to Speak / Robert L. Heath -- Metaphors of Crisis / Frank E. Millar and Debra Baker Beck -- Telling a Story: A Narrative Approach to Communication During Crisis / Robert L. Heath -- Informed Organizational Improvisation: A Metaphor and Method for Understanding, Anticipating, and Performatively Constructing the Organization's Percrisis Environment / Miriam R. Finch and Linda S. Welker -- A Symbolic Approach to Crisis Management: Sears' Defense of Its Auto Repair Policies / Keith Michael Hearit and Jeffrey L. Courtright -- Telling the Story of Organizational Change / Shirley Willihnganz, Joy L. Hart, and Greg B. Leichty -- Managing Organizational Images: Crisis Response and Legitimacy Restoration / Joseph Eric Massey -- After the Dance Is Over: Postcrisis Response / Robert L. Heath -- Ambiguity as an Inherent Factor in Organizational Crisis Communication / Timothy L. Sellnow and Robert R. Ulmer -- Image Restoration Discourse and Crisis Communication / William L. Benoit -- Exigencies, Explanantions, and Executions: Toward a Dynamic Theory of the Crisis Communication Genre / Susan Schultz Huxman -- Downsizing or Reduction-in-Force: A Crisis Residual / Kathie Leeper -- Excellent Crisis Communication: Beyond Crisis Plans / Francis J. Marra -- Issue Management During Sudden Executive Departures: Sensemaking, Enactment and Communication / Kathryn T. Theus.

Describing a rhetorical approach to crisis communication, this text reviews rhetorical perspective on organizational crisis, raising questions and provoking issues. It aims to add depth and a breadth of understanding to the analysis of the rhetorical implications of a crisis.

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