Managing Interpersonal Conflict.

By:

Donohue, William A

Material type: Text

TextSeries: Interpersonal Communication TextsPublication details: Thousand Oaks : SAGE Publications, 1992.Description: 1 online resource (185 pages)Content type:

text

Media type:

computer

Carrier type:

online resource

ISBN:

9781452246000
1452246009

Subject(s): Genre/Form:

Additional physical formats: Print version:: No titleDDC classification:

303.69

LOC classification:

BF637.I48

Online resources:

Click here to access online

Contents:

Cover; Contents; Chapter 1 -- Understanding the Conflict Episode; Chapter 2 -- Confronting Conflict; Chapter 3 -- Face Saving; Chapter 4 -- Structuring the Issues; Chapter 5 -- Effective Negotiation; Chapter 6 -- Negotiating in the Face of Power; Chapter 7 -- What Kind of Conflict Help Is Available; Chapter 8 -- Conflict Management Flowchart; References; Index; About the Authors.

Summary: This book explores the process of interpersonal conflict - from the initial decision as to whether or not to confront differences through to how to plan the actual confrontation. It deals extensively with negotiation and, where negotiation proves unsuccessful, with third-party dispute resolution. To avoid destructive or violent behaviour, Donohue emphasizes the importance of keeping conflicts under control and of focusing on the pertinent issues. He argues that the key to managing conflict is to address differences collaboratively so that the parties can create better solutions and, ult.

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Holdings
Item type	Home library	Collection	Call number	Materials specified	Status	Date due	Barcode
Electronic-Books	OPJGU Sonepat- Campus	E-Books EBSCO			Available

Print version record.

This book explores the process of interpersonal conflict - from the initial decision as to whether or not to confront differences through to how to plan the actual confrontation. It deals extensively with negotiation and, where negotiation proves unsuccessful, with third-party dispute resolution. To avoid destructive or violent behaviour, Donohue emphasizes the importance of keeping conflicts under control and of focusing on the pertinent issues. He argues that the key to managing conflict is to address differences collaboratively so that the parties can create better solutions and, ult.

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