User integration in sustainable product development : organisational learning through boundary-spanning processes / Esther Hoffmann.

Includes bibliographical references (pages 292-324) and index.

Print version record.

User Integration in Sustainable Product Development sheds new light on the interaction between companies and users in innovation processes and how they relate to sustainable product development. Its focus on organisational learning at and across the boundaries of companies is original, stimulating, improves our understanding of user-producer interactions and distinguishes the book from other publications on the market. The book provides a hugely comprehensive overview of user integration in innovation processes: its advantages, problems and weaknesses, and the methods in which it is currently applied. This, along with a systematic analysis of organisational learning provides the reader with a complete understanding of what has to be considered when studying user-producer interactions from a company perspective and provides the basis for further improvements and company strategies to advance the take-up of sustainable products.

Cover; About the author; Title page; Copyright page; Contents; List of figures, tables and boxes; Abbreviations; Acknowledgements; 1. Introduction; 2. The relevance of users in product development; 3. Crucial conditions for user integration; 4. Theoretical framework: Linking boundary spanning and organisational learning; 5. Methods of user integration; 6. Research design and methodology; 7. Case study on user integration in the development of a climate-friendly product; 8. Conclusions: Boundary spanning through user integration in product development; Appendix 1: Observation protocol.

Appendix 2: Interview protocolsReferences; Index; Back cover.

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