Trust and discourse : organizational perspectives / edited by Katja Pelsmaekers, University of Antwerp ; Geert Jacobs, Ghent University ; Craig Rollo, University of Antwerp.

"The idea for the volume was first inspired by the 3rd Discourse in Organizations International Workshop, held in Antwerp and Corsendonk in September 2011."

Includes bibliographical references and index.

Print version record.

Trust and Discourse: Organizational perspectives offers a timely collection of new articles on the relationship between discursive practices in organizational or institutional contexts and the psychological/moral category of trust. As globalization, the drive for efficiency and accountability, and increased time pressure lead groups and individuals to rethink the way they communicate, it is becoming more and more important to investigate how these streamlined and impersonal forms of communication affect issues of responsibility, authenticity and - ultimately - trust. The book deals with a vari.

Trust and Discourse; Editorial page; Title page; LCC data; Table of contents; Acknowledgements; Chapter 1. Trust and discursive interaction in organizational settings; 1. Trust breakdown as a contemporary concern; 2. Conceptions of trust; 3. Trust, language and discourse; 4. Trust in organizations; 5. The chapters in this volume; References; Chapter 2. Trust in action; 1. Introduction; 2. The job interview -- a gatekeeping game; 3. Winning the interviewer's trust; 4. Multimodality in interview interaction; 5. Multimodal Interaction Analysis; 6. Trust as an emic category.

7. The salient 'silent' gesture8. Incremental understanding; 9. Dealing with misunderstanding; 10. Trust and distrust in intercultural interview settings; 11. Trust and interactional dynamics; 12. Conclusion: Accumulating trust; References; Transcription conventions; Chapter 3. The reciprocal nature of trust in bedside teaching encounters; 1. Introduction; 2. Conception of trust; 3. The concept of trust in practice; 4. Methodology and background to the data; 5. The opening exchanges in BTEs; 5.1 The doctor's summary; 5.2 The patient's own words; 5.3 Doctor-patient co-construction.

6. History-taking in BTEs6.1 Geriatric outpatient medicine -- new and persistent problems; 7. The closing exchanges in BTEs; 8. Conclusion; 8.1 General features of trust; 8.2 Setting-specific lessons about trust in BTEs; References; Chapter 4."They just want to confuse you"; 1. Background; 1.1 Trust as a mutual commitment to shared practices and endeavours; 1.2 Discourses of 'trust' in adult numeracy and literacy education; 2. Trust and distrust in classroom discourse: A framework for analysis; 3. Methodology; 3.1 The teacher, the students and their classroom.

3.2 Data collection, coding and approaches to analysis4. Findings from analysis of student discussion; 4.1 Trust within classroom relations; 4.2 Distrust of pedagogic texts; 4.3 The mediating role of the teacher; 4.4 Hegemony disrupted: Questioning 'their' identity; 5. Discussion; 6. Transcription conventions; References; Chapter 5. In foreign news we trust; 1. Introduction: Trust in news media; 2. Data collection and selection: The fall of Leterme II; 3. Engaging the reader with foreign news; 3.1 Challenges and obstacles; 3.2 Making or breaking trust: The ideal versus the real.

3.3 Journalists' assumptions of readers' interest4. Concluding remarks; References; Chapter 6. Trust work; 1. Introduction; 2. The two-dimensional view of trust; 3. Study approach and participants; 4. Shaping Gunz' culture; 5. Influence of Gunz' internal culture on the trust strategy.; 6. External influences on the Trust Strategy; 7. Framing the trust strategy: A case of competing discourses; 8. Operationalising the TS; 9. General findings from participant interviews; 10. Participants' views of Gunz's culture; 11. Focus on the language of the TS; 12. Managers' perceptions of TS language.

eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - Worldwide