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101 ways to improve customer service : training, tools, tips, and techniques / Lorraine L. Ukens. by Series: Pfeiffer essential resources for training and HR professionals
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: San Francisco, CA : Hoboken, NJ : Pfeiffer ; J. Wiley & Sons, ©2007
Other title:
  • One hundred and one ways to improve customer service
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Availability: Items available for loan: OPJGU Sonepat- Campus (1).
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The essential guide to training global audiences : your planning resource of useful tips and techniques / LuAnn Irwin and Renie McClay. by Series: Pfeiffer essential resources for training and HR professionals
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: San Francisco, CA : Pfeiffer, 2008
Online resources:
Availability: Items available for loan: OPJGU Sonepat- Campus (1).
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Point, click & wow! : the techniques and habits of successful presenters / Claudyne Wilder. by Series: Pfeiffer essential resources for training and HR professionals
Edition: 3rd ed.
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: San Francisco : Pfeiffer, ©2008
Other title:
  • Point, click and wow!
Online resources:
Availability: Items available for loan: OPJGU Sonepat- Campus (1).
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Managing talent retention : an ROI approach / Jack J. Phillips, Lisa Edwards. by Series: Pfeiffer essential resources for training and HR professionals
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: San Francisco : Pfeiffer, ©2009
Online resources:
Availability: Items available for loan: OPJGU Sonepat- Campus (1).
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Designing mLearning : tapping into the mobile revolution for organizational performance / Clark N. Quinn. by Series: Pfeiffer essential resources for training and HR professionals
Material type: Text Text; Format: available online remote; Literary form: Not fiction
Publication details: San Francisco : Pfeiffer, ©2011
Online resources:
Availability: Items available for loan: OPJGU Sonepat- Campus (1).
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