IT application service offshoring : an insider's guide / Mario Lewis ; cartoons and illustrations by Manoj Vijayan.

Includes index.

A roadmap to understanding offshoring -- The fundamentals of offshoring -- Offshoring: understanding the term -- Is offshoring a mature concept? -- Should you be considering offshoring at all? -- What kinds of work can be offshored? -- Types of work which should not be offshored -- Offshore venture models -- Outsourced operations -- Vendor evaluation -- Captive operations -- Location, location, location -- Captive centre start-up models -- Joint venture operations -- Summary of risk and effort -- Offshore delivery engagement models -- Resource augmentation ('unmanaged' services) -- Consulting services -- Managed services -- Product delivery -- Service delivery -- Hybrid delivery -- Working out the delivery location model -- The offshoring approach -- Offshoring global or multi-vertical IT operations -- Offshoring single region operations -- Offshoring application development, testing, support and maintenance -- Development activities -- Support and maintenance activities -- Offshoring single horizontal services -- Estimating and scheduling offshore work -- Communication to staff -- The offshore infrastructure -- Offshore development environments -- Communication links -- Disaster recovery and business continuity planning -- Security -- Staffing and organising for success -- Some background on offshore staffing -- Designing the delivery team structure -- The iterative development project organisation -- The waterfall development project organisation -- Working with cultural diversity -- Executing the offshore delivery -- The transition phase -- Organisation transition: people and governance -- Application management operation transition -- Phase 1: high-level scoping study of the operation -- Phase 2: define the target operation configuration -- Phase 3: execute the transition to the new state -- Phase 4: stabilise the new operation -- Transition of development projects -- Development management processes -- Managing offshoring risks -- Moving ahead: achieving the benefits -- Benefiting from standardisation -- Performance management and the offshore relationship -- Building up capability--knowledge, process and technology management -- Optimising the offshore sourcing chain -- Crystal gazing: a possible future of IT application service offshoring -- Index.

Offshoring has become a strategic necessity in the new global economy. This book is perhaps the first ever guide to all the practical issues involved in moving IT operations to another country. The author, with his plentiful experience in IT offshoring in India and abroad, offers critical insights and information that will help the reader understand:. - The difference between offshoring and outsourcing. - How to set up an offshore operation-from selecting the offshore venture model, location and infrastructure, to staffing and running the offshore organisation. - How to evaluate offshore vendo.

Print version record.

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