Systems modernization and the strategic plans of the Social Security Administration : a report / prepared by the Committee on Review of the SSA's System Modernization Plan (SMP) and Agency Strategic Plan (ASP), Board on Telecommunications and Computer Applications, Commission on Engineering and Technical Systems, National Research Council.

Committee chairman: Willis H. Ware.

Project supported by the Social Security Administration under contract no. 600-88-0163.

NTIS order number: PB90-207853.

Includes bibliographical references.

Print version record.

Systems Modernization and the Strategic Plans of the Social Security Administration -- Copyright -- PREFACE -- Contents -- EXECUTIVE SUMMARY -- THE PAST -- THE PRESENT -- THE FUTURE -- 1 INTRODUCTION -- 2 SYSTEMS MODERNIZATION JUST PAST -- THE SYSTEMS MODERNIZATION PLAN -- Prior Study -- Modernization's Effects -- The Crisis Survived -- The Transition to On-line Services -- State of the Art -- Status of the Systems Modernization Plan -- SOFTWARE ENGINEERING METHODS -- Methodology -- Tools -- Training -- Project Management

Quality Assurance and Configuration ManagementREFERENCES -- 3 THE CHALLENGE OF CHANGE IN THE PRESENT -- LEVEL OF SERVICE -- Service Levels Affect Workload -- Planning for Quality -- The Potential for Overload -- CONTINUITY OF SERVICE -- Increasing Dependency and Current Plans -- Two Basic Approaches -- The Risk Is Real -- Regressing to Paper -- Reevaluation Needed -- DECISION MAKING -- Divided Resources -- Cost-Benefit Analysis -- Monitoring Total Costs -- Systems Review Board -- MANUAL PROCESSING -- Increases Expected -- Disability Claims

DEGREE OF FUNCTIONAL INTEGRATIONIntegrating Administrative and Programmatic Systems -- Computer Security -- OFFICE AUTOMATION -- REFERENCES -- 4 STRATEGIES FOR THE FUTURE -- AGENCY STRATEGIC PLAN -- Our Assessment -- Strategic Goals -- Planning Approach -- Missed Opportunities -- Telecommunications -- Back Up and Recovery -- Automating Disability Processes -- AN ARCHITECTURE FOR INFORMATION -- Evolution of the Current Systems -- A Framework for Future System Evolution -- Toward a Paperless Environment -- Toward an Architectural Evolution

Toward a Common User InterfaceToward an Integrated Architecture -- Toward the Use of Expert Systems -- Laying the Groundwork -- Criteria for Applying Expert Systems -- Suggested Steps -- Promising Advanced Information Technologies -- REFERENCES -- APPENDIX A WORK STATEMENT -- PHASE I -- PHASE II -- APPENDIX B LIST OF PRESENTATIONS TO THE COMMITTEE ON REVIEW OF SSA's SYSTEM MODERNIZATION (SMP) AND AGENCY STRATEGIC PLAN� -- APPENDIX C SSA's FUNCTIONS AND INFORMATION FLOWS -- MAJOR SERVICES -- Getting a Social Security Number

Card Replacement and Information UpdatesObtaining General Information -- Crediting of Earnings Records -- Determination of Medicare Part A Payments -- Obtaining Benefit Estimates -- Initiating Retirement Benefits -- Disability Claims -- Supplementary Security Income -- Dependents' Benefits -- Medicare Part B Funds Processing -- Updating Postentitlement Personal Information -- Cost-of-Living Adjustments -- Check Production -- Payment Inquiries -- Information about Death from State Records -- Handling of Overpayments and Underpayments

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