Managing emotions in the workplace / Neal M. Ashkanasy, Wilfred J. Zerbe, and Charmine E.J. Härtel, editors.

With the exception of 2 chapters, the book is a selection of the best papers from the 2000 conference--Preface.

Includes bibliographical references and index.

Foreword / Anat Rafaeli -- Preface / Neal M. Ashkanasy, Wilfred J. Zerbe, Charmine E.J. Hartel -- Managing Emotions in a Changing Workplace / Neal M. Ashkanasy, Wilfred J. Zerbe, Charmine E.J. Hartel -- Change -- An Integrated Affective and Cognitive Model to Explain Employees' Responses to Downsizing / Jan M. Paterson, Charmine E.J. Hartel -- Analyzing Emotions for a Better Understanding of Organizational Change: Fear, Joy, and Anger During a Merger / Tina Kiefer -- Myths About Emotions During Change / Charmine E.J. Hartel, Wilfred J. Zerbe -- Conflict/Interpersonal -- The Role of Emotion and Emotion Management in Destructive and Productive Conflict in Culturally Heterogeneous Workgroups / Oluremi B. Ayoko, Charmine E.J. Hartel -- A Model of Emotional and Motivational Components of Interpersonal Interactions in Organizations / Robert G. Jones, Andrea L. Rittman -- How Are Moods Instigated at Work? The Influence of Relational Status on Mood / Stephane Cote, D.S. Moskowitz -- Managing Emotion in Workplace Relationships / Charmine E.J. Hartel, Neal M. Ashkanasy -- Decision Making -- Determinants of Intuitive Decision Making in Management: The Moderating Role of Affect / Marta Sinclair, Neal M. Ashkanasy, Prithviraj Chattopadhyay, Maree V. Boyle -- Emotional Intelligence: The Conceptual Issue / Aaron Ben-Ze'ev -- Grinning, Frowning, and Emotionless: Agent Perceptions of Power and Their Effect on Felt and Displayed Emotions in Influence Attempts / Donald E. Gibson, Scott J. Schroeder.

Print version record.

The book discusses the effects of organizational change on employees at all levels of the organization. It covers areas such as downsizing, dealing with transitions, and how to read individuals' emotional responses to organizational change. It will be a useful book for anyone coping with a changing organization.

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