TY  - BOOK
AU  - Popplewell,Barry
AU  - Wildsmith, Alan
TI  - Becoming the best :  
SN  - 9780347600026
U1  - 371.200973 BE
PY  - 1990///
CY  - California
PB  - Gower Publishing Company
KW  - Total Quality Management
KW  - Management
KW  - Documentary films
N1  - Originally published: Hants, England : Gower, c1988; Accompanied by: Becoming the best : a questionnaire approach to determining business excellence / Barry Popplewell; An award-winning training DVD, based on a bestselling book, designed to bring about a profound change of attitude in your organization and launch your company on the road to achieving total quality. An award-winning training DVD, based on a bestselling book, designed to bring about a profound change of attitude in your organization and launch your company on the road to achieving total quality. Wilkins is a company where staff think that everything is going well. But, in fact, a series of seemingly unconnected problems: rejects, misdirected deliveries, damage from bad packaging, and invoicing errors have infuriated their most important customer and now force them to take a long, hard look at the way they work
ER  -