TY  - BOOK
AU  - Buttle,Francis
TI  - Customer relationship management : concepts and technologies 
SN  - 9781856175227
U1  - 658.812 22
PY  - 2009///
CY  - London 
PB  - Routledge
KW  - Customer relations
KW  - Management
N1  - Previous ed.: Amsterdam; London: Elsevier Butterworth-Heinemann, 2004; Includes bibliographical references and index; Also available online
ER  -