TY - BOOK AU - Buttle,Francis TI - Customer relationship management : concepts and technologies SN - 9781856175227 U1 - 658.812 22 PY - 2009/// CY - London PB - Routledge KW - Customer relations KW - Management N1 - Previous ed.: Amsterdam; London: Elsevier Butterworth-Heinemann, 2004; Includes bibliographical references and index; Also available online ER -