Employee identity in Indian call centres the notion of professionalism
By: Noronha, Ernesto | D`Cruz, Premilla.Material type: BookPublisher: New Delhi Sage 2009Description: xiii,184p. 22 cm.ISBN: 9788132100799 .Subject(s): Call centers -- IndiaDDC classification: 331.761381
|Item type||Current location||Call number||Status||Date due||Barcode|
|Books||O. P. Jindal Global University Library||331.761381 NO-E (Browse shelf)||Available||112378|
Includes bibliographical references and index.
Call centres as workplaces -- The call centre industry in India -- The research process -- Professionalism as lived experience -- Professionalism and the reinvention of the trade union movement -- Professionalism contested -- Final word.