Measure what matters to customers using key predictive indicators
Material type: TextPublication details: New Jersey John Wiley & Sons 2006Description: xxii,186p. 24 cmISBN:- 9780471752943
- 658.4038 22 BA-M
Item type | Home library | Collection | Shelving location | Call number | Materials specified | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|---|---|
OPJGU Sonepat- Campus | General Books | Main Library | 658.4038 BA-M (Browse shelf(Opens below)) | Available | 107547 |
Includes bibliographical references (p. 163-169) and index.
The canary in the coal mine -- The economy of mind -- The old business equation -- The new business equation -- Pantometrists : counting for the sake of counting -- The gospel of efficiency -- All learning starts with theory -- Constructing a theory -- Pantometry versus theory -- Measures that matter -- Developing KPIs for your company -- Increasing knowledge worker effectiveness -- Managing by results versus managing by means -- Human capital, not cattle -- The moral hazards of measurements -- The dreamers versus the pantometrists.
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