Organizational assessment and improvement in the public sector / Kathleen M. Immordino.

Includes bibliographical references and index.

Print version record.

Chapter 1 Organizational Assessment and the Public Sector -- chapter 2 Assessment as a Communication Process -- chapter 3 Applying Assessment Practices in the Public Sector -- chapter 4 The Public Sector Assessment and Improvement Model -- chapter 5 Implementing a Self-Assessment Program -- chapter 6 Assessment, Improvement, and the Process of Organizational Change -- chapter 7 Case Studies and Best Practices in Assessing Public Sector Organizations -- chapter 8 The Future of Assessment. The Need to Identify and Disseminate Best Practices in Government.

Calls for performance measures and metrics sound good, but public sector organizations often lack the tools required to assess the organization as a whole and create true change.In order to implement an integrated cycle of assessment, planning, and improvement, government agencies at all levels need a usable framework for organizational assessment that speaks to their unique needs. Organizational Assessment and Improvement in the Public Sector provides that framework, an understanding of assessment itself, and a methodology for assessment focused on the public sector. This book introduces the concept of organizational assessment, its importance, and its significance in public sector organizations. It addresses the organizational theory that underlies assessment, including change management, organizational and individual learning, and organizational development. Building on this, Kathleen Immordino focuses on the processes and demonstrates how the communication that results from an assessment process can create a widely accepted case for change. She presents a model grounded in the Malcolm Baldrige National Quality Program criteria but adapted for the culture of government organizations. She also addresses the criteria that form the basis for assessment and implementation and provides examples and best practices.

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