Elements of systems modernization for the Social Security Administration : a report / prepared by the Committee on Review of the SSA's Systems Modernization Plan (SMP) and Agency Strategic Plan (ASP), Board on Telecommunications and Computer Applications, Commission on Engineering and Technical Systems, Computer Science and Telecommunications Board, Commission on Physical Sciences, Mathematics, and Applications, National Research Council.

Project supported by the Social Security Administration; contract no. 600-88-0163.

Committee chairman: Willis H. Ware.

Includes bibliographical references.

Print version record.

ELEMENTS OF SYSTEMS MODERNIZATION FOR THE SOCIAL SECURITY ADMINISTRATION -- Copyright -- PREFACE -- Contents -- EXECUTIVE SUMMARY -- FINDINGS AND RECOMMENDATIONS -- A Vision for the SSA -- Service -- Organization -- SSA's Work Force -- Technology -- Automation at the Program Service Centers -- Automation Directions for SSI -- Toward Advanced Application Specifications -- REFERENCE -- 1 INTRODUCTION -- SSA's PAST PERFORMANCE -- EVALUATION OF SSA'S SYSTEMS MODERNIZATION -- THE COMMITTEE'S REVIEW APPROACH -- REFERENCE -- 2 PROMULGATING A VISION

A VISION FOR THE 1990S AND BEYONDTECHNOLOGY VISION AND INNOVATIVE TRANSITION -- ARCHITECTURES AND PLANNED TRANSITION TO NEW SYSTEMS -- IMPLEMENTATION OF A NEW SYSTEM -- REFERENCES -- 3 SERVING THE PUBLIC -- SERVICE OBJECTIVES, METRICS, AND OPERATIONAL PLANNING -- Managing Services to the Public -- Closed-Loop Management System -- Setting Service-Level Targets -- Measuring Service Levels -- Managing to Achieve Service-Level Objectives -- Acquiring New Management Tools -- Modifying Service-Level Targets -- Public Support for Service Levels

Improving Service Through AutomationREFERENCE -- 4 STRUCTURING THE ORGANIZATION -- TECHNOLOGY ORGANIZATION AND MANAGEMENT ISSUES -- RELATING STRUCTURE TO GOALS AND FUNCTIONS -- IMPACT OF PRESENT OVERALL ORGANIZATIONAL STRUCTURE -- TECHNOLOGY MANAGEMENT SYSTEMS -- Management Policy Issues -- Resource Allocation Issues -- Technical Management Issues -- Software Quality Assurance -- Technical Design -- Configuration Management and Change Distribution -- Systems Integration Management -- REFERENCES -- 5 DEVELOPING THE WORK FORCE -- FORCES OF CHANGE

EFFECTS OF AUTOMATIONProductivity -- Technical Workers -- The Workplace -- COMPOSITION OF THE TECHNICAL WORK FORCE -- EDUCATING AND TRAINING THE WORK FORCE -- CONCLUSION -- REFERENCE -- 6 MANAGING TECHNOLOGY -- AUTOMATION AT THE PROGRAM SERVICE CENTERS -- Rolldown Strategy -- MANAGING BACKUP AND RECOVERY -- Interim Data Capture Measures -- Backup and Recovery Teams -- AUTOMATION DIRECTIONS FOR SSI -- TOWARD ADVANCED APPLICATION SPECIFICATIONS -- Data Streams and Partitions -- Organization Considerations -- TECHNOLOGICAL POSSIBILITIES FOR SSA

Hardware and StorageImaging -- Software -- Telecommunications -- Security -- REFERENCE -- APPENDIXES -- APPENDIX A WORK STATEMENT PHASE II -- All Functions vs. Critical Functions -- Database Integrity -- Strategic Goals for Disaster Recovery -- Alternatives -- Planning Approach -- Summary Recommendation -- APPENDIX C LIST OF PRESENTATIONS TO THE COMMITTEE ON REVIEW OF SSA's SYSTEMS MODERNIZATION PLAN (SMP)� -- APPENDIX D SSA's MAJOR SERVICES -- Issuing Social Security Numbers -- Replacing SSN Cards and Updating Information

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