Linguistic auditing : a guide to identifying foreign language communication needs in corporations / Nigel Reeves and Colin Wright.

Includes bibliographical references (pages 137-139) and index.

Print version record.

"Linguistic Auditing tackles an important but overlooked dimension in the drive for quality: capability in foreign language communication, which puts the needs and sensibilities of the customer first, and eliminates loss of time, misunderstandings and bad feelings through helping to maximise staff's current language capacity and build new capability through purpose-based training and conformance at the communication level to planning objectives."--Jacket.

Ch. 1. Introduction to Linguistic Auditing and Overview of the Book -- Ch. 2. Initiating the Audit (Preliminary Stage) -- Ch. 3. Integrating the Audit into the Planning Process (Audit Stage 1) -- Ch. 4. Understanding the Organisation: Foreign Language Communication at the Departmental Level (Audit Stage 2) -- Ch. 5. Analysing Postholders' Foreign Language Use and Needs (Audit Stage 3) -- Ch. 6. Assessing Postholders' Foreign Language Skills: From Proficiency Assessment to the Languages Resource Inventory (Audit Stage 4) -- Ch. 7. Reporting Back (Audit Stage 5) -- Appendix 1: Linguistic Auditing Overview Chart -- Appendix 2: Preliminary Stage: Agenda Items for the First Meeting with Senior Management -- Appendix 3: Audit Stage 1: The Strategic Planning Analysis Technique (SPAT), The 'TOWS' Analysis, Problem Analysis and Solving Sequence (PASS) -- Appendix 4: Audit Stage 2: Road Maps and Overlays.

Appendix 5: Audit Stage 3: The Rotterdam Foreign Needs Questionnaire, The Foreign Language Needs Analysis Grid, The Foredgn Language Activities and Tasks Checklist, The Documentation Checklist -- Appendix 6: Audit Stage 4: Foreign Language Proficiency Assessment Criteria, Proficiency Testing Grid, Proficiency Grade Descriptors, Post Proficiency Grade Requirements Grid, National Vocational Qualifications Language Standards -- Works by the Authors on Auditing, Needs Analysis and Curriculum Design.

English.

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