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Technical training management : commercial skills aligned to the provision of successful training outcomes / CEdMA Europe.

By: Material type: TextTextPublisher: [Swindon, FA, UK] : [BCS, The Chartered Institute for IT], [2019]Description: 1 online resourceContent type:
  • text
Media type:
  • computer
Carrier type:
  • online resource
ISBN:
  • 9781780174815
  • 1780174810
  • 9781780174822
  • 1780174829
Subject(s): Genre/Form: Additional physical formats: Print version:: TECHNICAL TRAINING MANAGEMENT.DDC classification:
  • 658.407124 23
LOC classification:
  • HD30.4
Online resources: Summary: With technical skills in ever increasing demand and software updates coming thick and fast, the need for technical training is rising rapidly. To be successful in the provision of technical training in IT requires a solid commercial understanding of how to establish, develop, control and deliver results that provide the customer with an expected return on their IT investment and deliver strong shareholder value. This book provides you with this understanding, along with guidance on applying a strong execution plan to drive customer retention, grow the technical training business, and monitor progress for continual success.
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Electronic-Books Electronic-Books OPJGU Sonepat- Campus E-Books EBSCO Available

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With technical skills in ever increasing demand and software updates coming thick and fast, the need for technical training is rising rapidly. To be successful in the provision of technical training in IT requires a solid commercial understanding of how to establish, develop, control and deliver results that provide the customer with an expected return on their IT investment and deliver strong shareholder value. This book provides you with this understanding, along with guidance on applying a strong execution plan to drive customer retention, grow the technical training business, and monitor progress for continual success.

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