Working with asylum seekers and refugees : what to do, what not to do, and how to help / Sarah Crowther ; foreword by Debora Singer.

Includes bibliographical references and index.

Intro; Working with Asylum Seekers and Refugees: What to Do, What Not to Do, and How to Help by Sarah Crowther; Foreword by Debora Singer MBE; Acknowledgements; 1. Introduction; What do we expect?; Why this book and who is it for?; Why this book now -- has something changed?; Ordinary, unique, active; Learning from refugees and this book; 2. Why it Matters; Introduction; Question 1: Does it matter whether or not hands-on staff support refugees?; Doubts and concerns about whether to support refugees; Question 2: Does it matter whether the people I am supporting are refugees or not refugees?

And conclusion3. Defining 'Refugee' and Practical Entitlements - on a 'Need to Know' Basis; Introduction; A subjective definition of 'refugee' - based on people's experiences; Home Office definitions of 'refugee' - based on future likelihood; Popular and political definitions and confusion; Entitlements to publicly funded support and services; Summary and conclusion; 4. Refugees in All Their Diversity - Equality, Discrimination and Positive Action; Introduction; Protecting refugees from discrimination after they arrive in the UK; What you mustn't do

What you can do to improve equalityThe Public Sector Equality Duty (PSED) -- what they (and you) must do; Summary and conclusion; 5. Engaging with Refugees; Introduction; Access; Motives, means and opportunities -- reflect and boost; How to engage -- initiating a relationships; Face-to-face engagement; Longer-term relationships; Summary and conclusion; 6. Communicating in English -- Plain English, Interpreters and Learning English; Introduction; Narrow the gap; Bridge the gap; Learning English to close the gap; A 'grass roots' model for volunteer-led English group sessions

7. Other Organisations, Networking and Advocating for RefugeesIntroduction; The importance of networking; Referral and the 'One plus One' principle; Tackling third parties for your refugee clients -- advocacy, complaints and influence; Summary; Introduction to Practical Chapters 8, 9, 10 and 11; 8. Roof, Food, Money and Essential Goods; Introduction; Outline of support; Shelter and housing; Money to live, food, clothing and other goods; Providing money and goods to refugees; Summary and conclusion; 9. Health, Mental Health and Disability; Introduction; Physical ill health and wellness

Mental and emotional health and wellbeingDisability; What can you do?; Conclusion; 10. Learning English, Training, Employability and into Work; Introduction; Daily English and other non-formal learning; Formal English, ESOL, training, formal education and qualifications; Employability, volunteering and into employment; Conclusion; 11. Refugee Children and Young People -- With and Without Families; Introduction; Children seeking asylum in the UK and their care; Necessities for daily life -- roof, food, money and essential resources for life; Health, mental and emotional health and disability

Learning English, education, training

This hands-on guide is essential for those who are new to working with asylum seekers and refugees. Drawing on refugees' first-hand accounts of their experiences, it covers how to meet a diverse range of needs on issues such as mental wellbeing, housing, healthcare, employment, and working with children and families.

Online resource; title from digital title page (viewed on May 21, 2019).

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